MARYANNE BIRMINGHAM
Mesa,United States
Summary
Seasoned Sales Management Professional with over a decade of expertise in accelerating sales growth, streamlining operations, and cultivating strategic client relationships. Highly adept at leading and motivating high-performance teams, optimizing business processes and executing effective sales strategies. Demonstrated proficiency in identifying and capitalizing on market opportunities to drive long-term success. Acknowledged for outstanding contributions with multiple accolades, including Employee of the Year and the Legend Award, underscoring a distinguished record of leadership and excellence in the sales arena.
Overview
17
17
years of professional experience
Work History
Business Operations Manager
Tower Patrol
Remote
10.2024 - Current
- Streamlined operations by implementing process improvements, enhancing efficiency across business units.
- Mentored junior staff on operational processes, fostering a culture of continuous improvement within the team.
- Spearheaded technology integration projects, improving workflow automation and reducing manual tasks significantly.
- Developed and maintained standard operating procedures to ensure compliance with industry regulations and best practices.
Regional Sales Director
Snap Finance
USA
07.2020 - 05.2024
- Led a team of 12 sales and client success professionals, surpassing a $90 M regional revenue target.
- Spearheaded market analysis to pinpoint opportunities and mitigate risks, enhancing strategic planning.
- Conducted weekly one-on-one meetings to drive team performance and resolve challenges.
- Executed a successful Mid-Market strategy, overseeing adoption of the onboarding and training of key accounts.
Regional Sales Manager
Snap Finance
USA
04.2018 - 07.2020
- Managed 12 Client Success Managers across 9 states, achieving and exceeding sales objectives.
- Created and implemented employee motivation strategies and performance contests.
- Trained and mentored team members, focusing on maximizing field sales performance.
- Streamlined onboarding processes to ensure smooth integration and rapid productivity of new hires.
Client Success Manager
Snap Finance
USA
02.2018 - 04.2018
- Managed key regional accounts, driving client satisfaction and retention and overall customer success.
- Designed and implemented a comprehensive training curriculum for new hire Client Success Managers, enhancing team effectiveness.
- Fostered strong client relationships through personalized support and tailored solutions.
- Improved account management processes, resulting in increased client engagement and operational efficiency.
Account Executive
Snap Finance
USA
01.2014 - 02.2018
- Cultivated and developed robust customer relationships, leading to sustained revenue growth.
- Stayed abreast of industry trends and standards, applying insights to optimize account management.
- Identified and pursued lucrative leads, building new client relationships, and upselling services to boost business development.
- Built and maintained productive relationships with key account holders through trust, credibility, and personalized support, fostering long-term partnerships.
Audit Lead
Sam's Club
Gilbert, AZ, USA
08.2012 - 01.2014
- Executed detailed audit programs to assess management controls and institutional activities.
- Presented audit results to management in clear, non-technical terms for effective decision-making.
- Identified and recommended improvements to processes and controls, enhancing organizational efficiency.
- Provided actionable insights and guidance for compliance and operational improvements.
Checkout Supervisor
Sam's Club
Gilbert, AZ, USA
09.2011 - 08.2012
- Trained and developed a team of 30 employees, providing constructive feedback and focusing on long-term career growth.
- Streamlined checkout operations by prioritizing tasks before each shift, enhancing employee focus and productivity.
- Implemented process improvements that reduced checkout time and increased customer satisfaction.
- Monitored and adjusted workflows to ensure efficient and accurate transaction handling.
Membership Coordinator
Sam's Club
Gilbert, AZ, USA
06.2009 - 09.2011
- Created and distributed marketing materials, highlighting upcoming events, activities, and member benefits.
- Coached and mentored staff to enhance engagement, friendliness, and helpfulness, improving overall member service.
- Developed and executed member engagement strategies, resulting in increased member satisfaction and retention.
- Analyzed member feedback to identify areas for improvement and implemented targeted enhancements in service delivery.
Education
Associate of Science - Psychology
University of Phoenix
Phoenix, Arizona01-2008
Associate of Science - Psychology
Snow College
Ephraim, Utah08-2005
Skills
- Strategic Sales Leadership
- Collaborative Project Management
- Effective Client Communication
- Sales Pipeline Optimization
- Consultative Selling Expertise
- Business Development Strategy
- Client Relationship Management
- Team Performance Enhancement
- Operations management
AWARDS AND ACKNOWLEDGEMENTS
Recognized as Employee of the Year for exceptional performance and significant team contributions on three separate occasions., Honored with the Alice Award for demonstrating remarkable determination and perseverance while managing cancer treatment and maintaining high performance at Snap., Awarded the Golden Wrench for outstanding contributions and embodying the "Get Stuff Done" (GSD) spirit., Received the Legend Award for reaching a 10-year milestone with Snap.
Timeline
Business Operations Manager
Tower Patrol
10.2024 - Current
Regional Sales Director
Snap Finance
07.2020 - 05.2024
Regional Sales Manager
Snap Finance
04.2018 - 07.2020
Client Success Manager
Snap Finance
02.2018 - 04.2018
Account Executive
Snap Finance
01.2014 - 02.2018
Audit Lead
Sam's Club
08.2012 - 01.2014
Checkout Supervisor
Sam's Club
09.2011 - 08.2012
Membership Coordinator
Sam's Club
06.2009 - 09.2011
Associate of Science - Psychology
Snow College
Associate of Science - Psychology
University of Phoenix