Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies
Timeline
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Mary Burst

Pearland,TX

Summary

Dedicated Social Worker provides exceptional professional care and implements appropriate interventions. Utilizes variety of resources, including Internet search engines, to identify unique needs and assist vulnerable populations. Adept at establishing strong rapport with individuals from diverse backgrounds. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Exemplary Customer service provided to and is invaluable to Social workers, Voting Clerk and Customer Service Representative.

Overview

34
34
years of professional experience

Work History

Voting Clerk

Brazoria County
03.2019 - Current
  • Distributed ballots to voters and answered questions concerning voting procedures.
  • Collected necessary information from voters to determine correct voting location and ballot for up to 1000 voters with 3 coworkers a day.
  • Provide customer service to voters and verify correct identification
  • Input Information in computer system to locate correct voter.
  • Work on an as needed basis.

Social Worker

Montana State Dept. Of Health And Human Services
06.1989 - 12.2016
  • Updated client documentation for accurate, compliant and current records. Learned and utilized software programs for documentation
  • Supported clients and families with empathy and compassion during difficult times.
  • Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
  • Helped clients develop new coping mechanisms and techniques to drive behavior modification.
  • De-escalated stressful situations through individual and family crisis interventions.
  • Maintained regular contact with clients by calling and visiting clients' homes. Managed caseload of up to 100 clients at a time.
  • Formulated treatment plan strategies with multidisciplinary teams for up to 25 families to provide comprehensive and continuous care plan.
  • Investigated referrals made regarding client actions.
  • Researched, provided and wrote training for clients. Used Internet Engines to locate appropriate information.
  • Provided Customer Service to clients questions and helped to resolve issues.
  • Wrote in depth home studies of families, including background checks.
  • Wrote reports for court that included concerns, attempts to remedy those concerns and recommendations for resolution.

Customer Service Associate

Walgreens
01.2013 - 01.2015
  • Helped over 30 customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants. Established good rapport with customers and co-workers.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Answered customer telephone calls promptly to avoid on-hold wait times

Education

Bachelor of Arts - Sociology/Social Welfare

University of New Orleans
New Orleans, LA

Skills

  • Software Applications
  • Customer service
  • Conflict Resolution
  • Referrals and Networking
  • Mandatory Reporting Procedures
  • Court Hearings
  • Analytical Thinking
  • Confidential Case Documentation

Accomplishments

Winner of Social Worker of the year

Served as Board Member for several organizations

Hobbies

I enjoy creating Crafts that involve paper layering and card making. I enjoy participating in and organizing craft shows.

Timeline

Voting Clerk

Brazoria County
03.2019 - Current

Customer Service Associate

Walgreens
01.2013 - 01.2015

Social Worker

Montana State Dept. Of Health And Human Services
06.1989 - 12.2016

Bachelor of Arts - Sociology/Social Welfare

University of New Orleans

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Mary Burst