MS office
Maryanne Chamness
Manager
Union City,CA
Summary
Accomplished Manager successful orchestrating operations and leading employees. Robust background encompassing problem resolution, business development and customer relations. Thrives in competitive markets with unsurpassed drive, passion and commitment to exceeding expectations in customer satisfaction, with the ability to increase revenue and cost controls. Creative and talented with ability to drive innovation. Strong administrative skills sustaining organizational missions combined with the ability to implement plans that enhance performance.
Overview
2
2
years of post-secondary education
11
11
years of professional experience
Work History
Dairy Department Manager
Sprouts Farmers Market Inc, Grocery
Fremont, CA
10.2020 - Current
- Increased sales by 17% in first quarter.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Approved regular payroll submissions for employees.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Conducted monthly inventories of raw materials and components on work floor.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Engaged with customers to effectively build rapport and lasting relationships.
- Loaded and unloaded merchandise using ladder and pallet jack.
- Maintained customer satisfaction while handling product returns quickly and professionally.
- Handled inventorying responsibilities.
- Analyzed and prioritized multiple responsibilities.
- Delegated daily responsibilities to staff members.
- Delegated specific tasks and responsibilities to staff of over 6.
Wholesale Account Manager/FOH Manager
Pepples Donuts
Oakland, CA
07.2018 - 10.2020
- Administered monthly sales reports, monitoring sales growth and assessments.
- Established point of contact for wholesale accounts from initial meeting and training to ongoing support.
- Established professional business relations through integrity and mutual respect.
- Generated sales of wholesale products and related merchandise to existing customers as well as potential customers.
- Ensured effective customer communication to maintain customer satisfaction and loyalty.
- Inspected incoming supplies to verify conformance with materials specifications and quality standards.
- Established and managed effective controls for labor and inventory costs.
- Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
- Championed 100% guest satisfaction by providing excellent dining experience.
- Trained workers in every position, including food preparation, money handling and cleaning roles.
- Mentored front of house personnel on company policies customer service techniques and professional communication.
- Prepared weekly payroll to keep up with projected weekly revenue.
- Collaborated with Executive Chef to analyze and approve all food and beverage selections.
- Ensured proper cleanliness was maintained in all areas of bar and front of house.
- Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
Cafe Manager
Haight Street Market
San Francisco, CA
07.2017 - 07.2018
- Oversaw hiring, training and development of kitchen employees.
- Monitored business levels and realigned team positions to provide optimal coverage for customer demands.
- Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
- Maintained optimal inventory levels and kept food costs in line with budget limitations.
- Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
- Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
- Handled escalated customer complaints to provide full resolutions and promote loyalty.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Restocked condiments and drink station supplies to maintain customer satisfaction.
- Executed cash transactions quickly and accurately.
- Backed up cashier staff to process customer orders and payments.
- Attended departmental meetings, providing feedback to enhance future performance.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Retail Coffee buyer
General Manager
Zeecooks
San Francisco, CA
04.2016 - 06.2017
- Spearheaded sales meetings with staff, division president, closing coordinator and construction manager to share best practices for process improvements.
- Managed tasks and responsibilities for front office employees when the team was understaffed.
- Delegated specific tasks and responsibilities to staff of over 25.
- Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
- Coordinated employee performance management and provided feedback on job duties and responsibilities.
- Directed diverse facets of the office, including budgeting, office administration, human resources and lobby coordination.
- Prepared and updated office records, spreadsheets and presentations to support executive needs and enhance office productivity.
- Coordinated office bookkeeping, reporting and communication with customers and vendors and maintained office equipment.
- Handled all meetings directly with new, potential, and current clients and kept a great rapport that increased number of clients by 10%.
Team Lead
Jane On Larkin
San Francisco, CA
08.2015 - 04.2016
- Proactively worked side by side with multiple levels of upper management to ensure consistent, high quality customer service was maintained and presented to each client.
- Crafted consistent espresso and coffee beverages according to company and customer specifications
- Stumptown, four barrell, blue bottle, andytown trained and proficent in latte art
- Built professional relationships with cliental to ensure and provide quality performance.
- Order, receive, or stock supplies or retail products.
- Conversed with customers to educate them on the various origins, tastes, and roasts of coffee
- Prepared quality beverages while greeting customers in a timely manner in a fast paced environment
- Trained new employees Cleaned work areas, equipment, utensils, dishes, and silverware cashiering and Point of Sale (POS) system procedures during busy hours.
Barista Shift Lead
Wailuku Coffee Company
Wailuku, MI
10.2013 - 04.2015
- Basic knowledge of the coffee bean Conversed with customers to educate them on the various origins, tastes, and roasts of coffee
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
- Skillfully promoted items on beverage lists and cafe specials.
- Trained new employees Cleaned work areas, equipment, utensils, dishes, and silverware cashiering and Point of Sale (POS) system procedures during busy hours.
- Assisted co-workers whenever possible.
- Maintained a clean and orderly work environment to optimize productivity during peak hours Consistently provided professional, friendly and engaging service.
- Order, receive, or stock supplies or retail products.
- Built professional relationships with cliental to ensure and provide quality performance.
Assistant Manager
Gnc Holdings Inc.
Wailuku, HI
06.2012 - 10.2013
- Provided an elevated customer experience to generate a loyal clientèle
- Placed special merchandise orders for customers.
- Accurately logged all daily shipping and receiving orders. recommended merchandise to customers based on their needs and preferences.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Asked open-ended questions to assess customer needs.
- Set up and explained new membership contracts.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Reviewed operational records and reports to project sales and determine profitability.
- Greeted customers in a timely fashion, while quickly determining their needs.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Enforced company policies and procedures to strengthen operational standards across departments.
Customer Service Associate
Whole Foods Market
Maui, HI
01.2010 - 04.2012
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Welcomed customers, offering assistance to help find necessary store items.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Distributed new merchandise efficiently to different departments.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
- Worked closely with front-end staff to assist customers.
- Processed customer payments quickly and returned exact change and receipts.
- Received product orders, unloaded merchandise and arranged store stock into appealing displays.
- Learned roles of other departments to provide coverage and keep store operational.
- Provided assistance with purchases, locating items and signing up for rewards programs.
- Counted product stock to maintain inventory records.
- Stayed up to date on current item discounts to support promotions.
- Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
- Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
- Scanned items quickly to keep lines moving and reduce overall wait time.
Education
High School Diploma -
Julian Charter SChool
Julian, CA 01.2005 -
Skills
Accounting skillsCash deposit preparationCRM and office management softwareInvoicing and billingMulti-line phone systemsScheduling and calendar managementEmployee training and developmentSkilled multi-taskerFocused on customer satisfactionMeticulous attention to detailExceptional communication skillsPOS systems expert
Cost reduction and containment
Project Manager
Strong Initiative
Merchandising operations
Distribution center management
Flexible & Adaptable
Interpersonal Communication
Customer service
Computer proficiency
Good telephone etiquette
Critical thinking
Planning and Coordination
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 30 staff members.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Effective Communication
- Increased productivity 10% by implementing several process improvements.
- Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
- Exceeded monthly quota 3 times.
- Resolved product issue through consumer testing.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Google Drive
Quickbooks
Enterprise Systems
Quote
If you really want to communicate something, even if its just an emotion or an attitude, let alone an idea, the least effective way is directly. But if you can get people to the point where they have to think a moment and the discover it, the thrill of discovering goes right through the heart.
Stanley Kubrick
Timeline
Dairy Department Manager
Sprouts Farmers Market Inc, Grocery
10.2020 - Current
Wholesale Account Manager/FOH Manager
Pepples Donuts
07.2018 - 10.2020
Cafe Manager
Haight Street Market
07.2017 - 07.2018
General Manager
Zeecooks
04.2016 - 06.2017
Team Lead
Jane On Larkin
08.2015 - 04.2016
Barista Shift Lead
Wailuku Coffee Company
10.2013 - 04.2015
Assistant Manager
Gnc Holdings Inc.
06.2012 - 10.2013
Customer Service Associate
Whole Foods Market
01.2010 - 04.2012
High School Diploma -
Julian Charter SChool
01.2005 -