MARYANNE DYER
Des Moines
Summary
Professional, reliable, highly creative individual with advanced knowledge and working experience in the communications field. Strong leadership abilities with proven writing, editing, research, photography, and organizational skills. Focused on fostering successful and meaningful relationships/partnerships; committed to exceeding employer’s expectations.
Overview
12
12
years of professional experience
Work History
Receptionist
Neurosurgery MercyOne Medical Center
01.2024 - Current
- Greets and welcomes patients to the clinic as the first point of contact, utilizing interpersonal skills with a professional demeanor.
- Answers, screen, and forward incoming phone calls, handle emails, and correspondence.
- Utilizes Epic EHR software to register patients for appointments.
- Perform filing, scanning, faxing, and copying; update, organize, and maintain office records.
- Verifies medical insurance to ensure accurate coverage for appointments and surgery.
- Collecting co-payments, providing receipts, and managing patient accounts.
Lead Qualification Specialist
ASCAP
01.2016 - 01.2020
- Worked in music licensing for songwriters, responsible for researching and prospecting the central region of the nation for businesses without the proper licensing.
- Creative problem-solving to determine ownership and legal entities of businesses.
- Utilizing all platforms of social media.
- Working as a communicative and supportive team member as well as independently to meet monthly goal.
- Top performing member at top tier for 3 years straight, bringing in millions of dollars of potential business for the company.
Client Services Representative
Casting House
01.2014 - 01.2015
- Served as the representative for multiple national and international independent clients, including the three largest at one time.
- Responsible for running 10-50 projects a day.
- Liaison between the client and CAD designers.
- Worked with clients to add designs to their established production lines.
- Provided prompt and reliable service to clients for requests and inquiries, maintaining professional relationships.
- Responsible for billing, invoicing, preparing jewelry for shipping across the globe.
Education
Public Relations Management -
Belmont University
Nashville, TN01-2013
Skills
- Fundamental understanding of communication strategies
- Experienced writer
- Understanding of social media platforms
- Excellent administrative and organizational skills
- Exemplary team member; enjoy working with diverse cultures
- Organization skills
- Time management
- Telephone skills
- Data entry
- Trained crisis counselor (Crisis Text Line); possess the skills to properly communicate with those experiencing trauma or in an emergency life-threatening situation
Timeline
Receptionist
Neurosurgery MercyOne Medical Center
01.2024 - Current
Lead Qualification Specialist
ASCAP
01.2016 - 01.2020
Client Services Representative
Casting House
01.2014 - 01.2015
Public Relations Management -
Belmont University