Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Mary Anne Elberts

Coal City,IL

Summary

Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges. Experienced Business Manager skillful in monitoring and managing daily business operations with focus on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. Decisive and analytical with 4-year history of successful industry performance. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Enthusiastic to contribute to team success through hard work, attention to detail and excellent organizational skills. Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills. Skilled in employee hiring, development and motivation. Offers employees comprehensive support and career development guidance for dynamic industry landscape. Articulate communicator accomplished in benefits administration and grievance handling.

Overview

14
14
years of professional experience

Work History

Work Comp Coordinator

William Fox Developmental Center
Dwight, IL
05.2017 - 09.2019
  • Performs expert analysis of the most complex and unusual issues and cases.
  • Maintains understanding and applies knowledge of workers’ compensation statutes, best practices, and administrative rules to claims and cases.
  • Determines the extent and timeline of periods of noncompliance; determines proper insurance carrier for claims; offers interpretation of analysis and research for assessment of work processes and improvement or updating of practices and policies.
  • Working knowledge to compile and summarize data and prepare records and reports in a clear and concise format.
  • Working knowledge on how to apply and interpret laws and regulations relating to workers’ compensation.
  • Advises and educates customers on the procedures and strategies for effective compliance; responds and answers inquiries and correspondence from employers, insurers, and others to explain the procedures and requirements necessary to comply with workers’ compensation statutes, rules, policies, and procedures via telephone conversations, written correspondence, and interpersonal consultations.
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
  • Coordinated technical training and personal development classes for staff members.
  • Adhered to federal and state guidelines and managed payroll and benefits for over 250 employees.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
  • Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
  • Initiated and maintained workers compensation cases for tracking, reporting and legal mechanics.
  • Facilitated communication and coordination between employees and management to keep parties informed.
  • Accurately prepared weekly payroll and tracking data
  • Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
  • Maintained human resources regulatory compliance with local, state and federal laws.

Reimbursement Officer

William Fox Developmental Center
Dwight, IL
05.2017 - 09.2019


  • Performs a variety of professional reimbursement duties; investigates the financial liability of patients, their estates and their legally responsible relatives
  • conducts field investigations to acquire pertinent data
  • prepares and assists in the preparation of various types of correspondence used to expedite collection of funds
  • conducts personal interviews with patients, their relatives and other involved representatives to complete patient's files.
  • Explains status, policies and procedures relevant to the reimbursement program.
  • Prepared and submitted detailed reports for official assignments and investigations.

Business Manager

William Fox Developmental Center
Dwight, IL
09.2019 - Current
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Oversaw office operations for organization by processing vital documentation, obtaining insurance verification and authorization for services.
  • Implemented automation strategies for office operations, correspondence management, schedule coordination and recordkeeping.
  • Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
  • Reduced or eliminated different types of financial discrepancies by improving documentation and reporting accuracy for budget and operational controls.
  • Oversaw and improved deliveries through proactive coordination of daily operations.
  • Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Undertakes preliminary budget studies; assists in the planning and development of an institution's budget.
  • Directs the requisitioning and procurement of items to be utilized in the institution.
  • Reviews, approves or recommends the approval of requisitions and vouchers for supplies and equipment
  • Assigns and reviews work, prepares,conducts and signs performance evaluations.
  • Effectively recommends and imposes disciplinary action.
  • Assisted with hiring process and training of new employees.
  • Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
  • Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
  • Coordinated activities of human resources team, distributing resources and personnel effectively across organization to meet HR needs.
  • Discovered and resolved complex employee issues that affected management and business decisions.

Storekeeper II

William Fox Developmental Center
Dwight , IL
12.2016 - 05.2017
  • Stocked storerooms and adjusted minimum and maximum par levels in automated inventory system.
  • Received product shipments and organized in stockroom storage area.
  • Documented shipping and receiving records to confirm receipt of orders.
  • Kept sales receipts and maintained accounting records.
  • Ordered goods from various vendors to maintain store merchandise levels.
  • Filled orders by gathering merchandise specified in requisitions.
  • Oversaw warehouse staff by providing instructions and leading daily activities.
  • Communicated with vendors to discuss order discrepancies, and returned damaged merchandise or incorrect orders.

Property Control Coordinator

William Fox Developmental Center
Dwight, IL
12.2015 - 12.2016
  • Checks quantity and quality of stores received to see that they conform to prescribed specifications; prepares receiving reports.
  • working knowledge of storeroom and warehouse methods, procedures, inventory record keeping and controls.
  • Knowledge of transportation agencies, shipment methods, and purchase and requisition procedures.
  • Maintain and verify inventory of state owned and leased property throughout the facility including, furniture, equipment , and computer related items.
  • Use purchase requests and receiving reports to acquire necessary information to enter new property purchases onto computer system to create new inventory listings.
  • Document the intra-facility movement and intra-agency transfer of property on required forms and enter the appropriate information onto computer system to update inventory as needed.
  • Reconcile monthly transaction reports with originating documentation and correct any discrepancies as needed.
  • Complete a facility-wide annual inventory of state-owned property and report findings to Property control unit.

Office Assistant

William Fox Developmental Center
Dwight, IL
05.2015 - 12.2015
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Interacted with customers by phone, email or in-person to provide information.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Delivered clerical support by handling range of routine and special requirements.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Coordinated, scheduled and arranged business meetings and travel calendars.
  • Maintained staff directory and company policy handbook for human resources department.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.

Mental Health Technician 2

William Fox Developmental Center
Dwight, IL
12.2010 - 05.2015
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
  • Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Escorted patients from unit to meals, activities and visitation areas to maintain standard of safety and security.
  • Participated in continuous quality improvement and performance improvement activities to enhance effectiveness and increase knowledge.
  • Charted on each patient daily.
  • Treated clients and families with respect and dignity.
  • Took and monitored vital signs, and managed patient behavior.

Education

BBA - Business Administration

Olivet Nazarene University
Bourbonnais, IL
06.2019

Associate of Arts - Pre-nurseing

Joliet Junior College
Joliet, IL
12.2016

Skills

  • Customer Service
  • Client Relationship Management
  • Originality and Creativity
  • Business Leadership
  • Budget Creation
  • Focus and Follow-Through
  • Finance and Accounting Oversight
  • Policy Implementation
  • Administrative Management
  • Customer Relations
  • Documentation
  • Dependable and Responsible

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Business Manager

William Fox Developmental Center
09.2019 - Current

Work Comp Coordinator

William Fox Developmental Center
05.2017 - 09.2019

Reimbursement Officer

William Fox Developmental Center
05.2017 - 09.2019

Storekeeper II

William Fox Developmental Center
12.2016 - 05.2017

Property Control Coordinator

William Fox Developmental Center
12.2015 - 12.2016

Office Assistant

William Fox Developmental Center
05.2015 - 12.2015

Mental Health Technician 2

William Fox Developmental Center
12.2010 - 05.2015

BBA - Business Administration

Olivet Nazarene University

Associate of Arts - Pre-nurseing

Joliet Junior College

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Mary Anne Elberts