Mary Anne Hakim
Catasauqua,PA
Summary
Proven leader in quality and client relationship management at CLA, adept in complex problem-solving and team leadership. Excelled in driving process improvements and fostering a culture of continuous learning, significantly enhancing decision-making and team efficiency. Skilled in financial management and verbal communication, consistently delivering superior customer experiences and operational excellence.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Principal, Quality
National Consulting & Outsourcing Team, CliftonLar
07.2018 - 08.2024
- Maintained robust documentation to support knowledge transfer among team members, increasing efficiency in troubleshooting efforts.
- Facilitated continuous improvement by conducting regular reviews to identify gaps in processes and implement corrective actions.
- Influenced organizational change by presenting compelling data-driven recommendations for process improvements, enabling more effective decisionmaking.
- Ensured compliance with industry standards, leading rigorous audits to evaluate the effectiveness of quality management systems.
- Produced and maintained technical documentation for project reference.
- Trained and guided onsite and offshore team members in quality assurance standards, policies and procedures.
- Worked with stakeholders and team members on quality assurance efforts for hardware components.
- Trained and mentored junior engineers, providing guidance and direction.
- Documented and developed engineering procedures and processes.
- Developed and implemented procedures to verify compliance with engineering standards.
- Championed quality assurance initiatives within the organization, fostering a culture of continuous learning and improvement among staff.
Principal, Client Relationship Leader
Consulting, Accounting, Advisory Services, CLA
04.1993 - 07.2018
- Identified team weak points and implemented corrective actions to resolve concerns.
- Trained employees on [Product or Service] and assigned duties.
- Oversaw day-to-day activities of [Number] employees in [Type] establishment, fostering inspiring atmosphere to optimize employee experiences.
- Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
- Assisted with new hire processing and existing training programs.
- Overcame challenging deadlines and resource limitations by reallocating personnel and focusing on priority tasks.
- Championed change initiatives, successfully navigating teams through periods of transition while maintaining morale and engagement levels.
- Mentored junior staff members, helping them develop leadership skills and advance their careers within the organization.
- Led team by answering complex customer questions and mentoring personnel one-on-one.
- Managed budgets and resources, ensuring optimal allocation towards achieving organizational objectives.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
J.D. - Law
Concord Law School Purdue Global
CaliforniaMaster of Science - Taxation
Kogod School of Business At American University
Washington, DCBachelor of Science - Spanish
School of Languages And Linguistics At Georgetown
Washington, DCSkills
- Complex Problem-Solving
- Team Leadership
- Verbal and written communication
- Policy Implementation
- Financial Management
- Decision-Making
- Adaptability and Flexibility
- Attention to Detail
- Problem-Solving
- Excellent Communication
- Team Development
Certification
- Certified Public Accountant
Timeline
Principal, Quality
National Consulting & Outsourcing Team, CliftonLar
07.2018 - 08.2024
Principal, Client Relationship Leader
Consulting, Accounting, Advisory Services, CLA
04.1993 - 07.2018
J.D. - Law
Concord Law School Purdue Global
Master of Science - Taxation
Kogod School of Business At American University
Bachelor of Science - Spanish
School of Languages And Linguistics At Georgetown
- Certified Public Accountant
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