Maryanne Haskins
East Setauket,NY
Summary
Service-focused professional with background in concierge roles, skilled in providing patient services and managing front desk operations. Possess strong communication abilities, adept at problem-solving and efficiently handling guest requests to enhance satisfaction. Demonstrated success in improving service delivery processes, contributing to increased positive feedback from visitors
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
34
34
years of professional experience
Work History
Concierge
Stonybrook University Hospital
Stony Brook, New York
12.2009 - 06.2024
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while mintaining a friendly demeanor.
- Handled complaints from visitors and patients in an efficient manner while working towards satisfactory resolutions.
- Trained new staff members on proper policies and procedures related to customer service delivery.
- Developed strong relationships with key partners in order to ensure smooth operations between departments.
- Performed administrative duties such as filing paperwork related to concierge service transactions.
- Ensured compliance with safety regulations within the workplace by following established guidelines.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Responded promptly to all visitors inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
Athletic Trainer
Self Employed
Stony Brook, NY
07.1990 - 10.2009
- Provided guidance to coaches, players, and parents on injury prevention techniques.
- Conducted pre-participation physicals for student athletes.
- Evaluated post-operative rehabilitation needs following surgical procedures involving musculoskeletal conditions.
- Created educational materials about nutrition, hydration, ergonomics for team members.
- Monitored athlete's performance during practice sessions to detect signs of fatigue or injury.
- Created training and nutrition articles and videos to motivate, inspire, and educate individuals on supplements and training.
Education
Associate of Science - Social Work
Suffolk County Community College
Selden, NY06-1972
Skills
- Conflict Resolution
- Effective problem solving
- Strong interpersonal skills
- Strong Work Ethic
- Outstanding customer service
Timeline
Concierge
Stonybrook University Hospital
12.2009 - 06.2024
Athletic Trainer
Self Employed
07.1990 - 10.2009
Associate of Science - Social Work
Suffolk County Community College
Similar Profiles
Maria LeonetteMaria Leonette
T and R II at STONYBROOK UNIVERSITY HOSPITALT and R II at STONYBROOK UNIVERSITY HOSPITAL
Marileida Torres AguMarileida Torres Agu
Information Access Coordinator, HIM at Stonybrook University HospitalInformation Access Coordinator, HIM at Stonybrook University Hospital
Donna StrandDonna Strand
Surgical Scheduler at StonyBrook Southampton HospitalSurgical Scheduler at StonyBrook Southampton Hospital