Maryanne Henry
Port Charlotte,FL
Summary
Seasoned Guest/Event Services Manager offering 40+ years expertise in special events planning and success in bringing clients dreams to life. Excited to bring talent, creativity and leadership to employer.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level guest services position. Ready to help team achieve company goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Director of Sales and Marketing
Palm Island Resort
11.2021 - 12.2023
- Boosted company''s brand visibility through targeted advertising campaigns and social media engagement.
- Spearheaded trade show participation to showcase products and services, generating valuable leads and networking opportunities.
- Managed production of leaflets, posters and newsletters.
- Built relationships with customers and community to establish long-term business growth.
Guest/Event Services Manager
Palm Island Resort
05.2017 - 12.2023
- Enhanced client satisfaction by providing exceptional event services and seamless coordination.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Streamlined event planning processes, resulting in increased efficiency and reduced operational costs.
- Developed strong relationships with vendors, facilitating smooth event logistics and favorable contract terms.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Guest Services Manager
Wyvern Hotel
04.2014 - 05.2017
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Streamlined check-in and check-out processes for improved efficiency and guest experience.
- Collaborated with housekeeping staff to ensure timely room turnovers and high cleanliness standards.
- Developed rapport with guests, anticipating needs and providing tailored recommendations for local attractions.
- Implemented staff training programs to reinforce customer service skills and elevate overall performance.
- Reduced guest complaints by proactively resolving potential issues and maintaining open communication channels.
- Coordinated special events on-property to create memorable experiences for guests during their stay.
Education
High School Diploma -
Towanda Area High School
Towanda, PASkills
- Public relations
- Market research
- Operations Management
- Pricing strategy
- Budget management
- Relationship building
- Cross-functional collaboration
- Team leadership
- Event planning
Timeline
Director of Sales and Marketing
Palm Island Resort
11.2021 - 12.2023
Guest/Event Services Manager
Palm Island Resort
05.2017 - 12.2023
Guest Services Manager
Wyvern Hotel
04.2014 - 05.2017
High School Diploma -
Towanda Area High School
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