Maryanne MacDonald

• Enhance productivity by efficiently managing front office operations and addressing customer concerns promptly.
• Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
• Implemented staff training programs, improving employee performance and team cohesion.
• Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
• Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
• Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
• Analyzed performance metrics to identify areas of improvement in front office operations, implementing changes for better efficiency.
• Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
• Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
• Reconciled end-of-day reports to determine accurate billing and payment processing.
• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Coached employees through day-to-day work and complex problems.
• Delivered performance reviews, recommending additional training or advancements.
• Prepared agendas and took notes at meetings to archive proceedings.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Established team priorities, maintained schedules and monitored performance.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.

• Streamlined office operations by implementing efficient filing and record-keeping systems.
• Enhanced interdepartmental communication by scheduling and coordinating meetings, conferences, and events.
• Improved overall office efficiency with the introduction of updated technology and software programs.
• Supported department management in decision-making processes by compiling and presenting accurate data reports.
• Managed complex calendars for multiple department leaders, ensuring timely attendance at important meetings and events.
• Assisted in budget development by tracking expenses, processing invoices, and monitoring spending trends within the department.
• Organized travel arrangements for department staff, resulting in cost savings and seamless itineraries for out-of-town engagements.
• Facilitated smooth onboarding for new hires by preparing orientation materials and providing comprehensive administrative assistance during their transition.
• Maintained a professional office environment through effective organization, inventory management, and supply ordering processes.
• Contributed to successful project execution by providing essential logistical support to team members throughout project phases.
• Increased document accessibility by creating a centralized digital repository for critical files and information relevant to the entire department.
• Ensured compliance with company policies through diligent maintenance of employee records, including time off requests, performance evaluations, and training documentation.
• Collaborated effectively with other departments to address shared challenges or concerns that impacted broader organizational goals or objectives.
• Demonstrated adaptability during times of change or increased workload by managing shifting priorities without sacrificing the quality of work produced.
• Handled sensitive information with discretion while maintaining strict confidentiality standards as outlined in company policies and legal regulations.
• Elevated overall customer satisfaction levels through prompt response times when addressing inquiries from both internal colleagues and external stakeholders alike.
• Promoted a positive work atmosphere by consistently exhibiting professionalism and providing support to colleagues when needed.
• Assisted in the development of departmental procedures, maintaining an organized and up-to-date knowledge base for easy reference by team members.
• Coordinated training sessions, workshops, or seminars for staff to ensure continuous professional growth and skill development within the department.
• Completed accounting functions such as payroll and expense tracking.
• Completed forms, reports, logs and records to quickly handle all documentation for human resources.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
• Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.

Team Health -After Hours Pediatrics changed ownership to Nemours. I remained employee in same position under the same Nurse Operations Manager and Medical Director

Same Job Description

• Enhanced patient experience by efficiently managing front and back office tasks, improving overall clinic flow.
• Streamlined administrative processes for faster appointment scheduling and reduced wait times.
• Assisted physicians with medical procedures, ensuring optimal patient care and satisfaction.
• Maintained accurate patient records, contributing to a well-organized and efficient medical practice.
• Coordinated laboratory services for timely test results and improved patient outcomes.
• Implemented electronic health record system, increasing data accuracy and accessibility for both patients and healthcare providers.
• Provided exceptional customer service while managing patient inquiries, resolving concerns promptly and professionally.
• Trained new medical assistants on best practices, ensuring consistent quality of care across the team.
• Handled sensitive patient information confidentially, adhering to HIPAA regulations at all times.
• Collaborated closely with healthcare professionals to optimize treatment plans and ensure seamless coordination of care.
• Conducted initial patient assessments, gathering vital information for doctors to provide targeted diagnoses and treatments.
• Improved efficiency in the clinic by delegating tasks appropriately among front and back office staff members.
• Increased patient retention through excellent communication skills and genuine empathy during one-on-one interactions.
• Ensured compliance with OSHA guidelines by maintaining a clean work environment.
• Facilitated effective communication between patients and healthcare providers, acting as a reliable liaison in critical situations.
• Contributed to a positive workplace atmosphere by actively participating in team meetings and problem-solving initiatives.
• Precepted newly hired medical assistants to train each on office procedures and important tasks.
• Assisted physicians and nurses with clinical procedures following safe practices.
• Documented patient information in EMR and prepared paperwork for medical staff.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Taught patients about medications, procedures, and care plan instructions.
• Completed EKGs and other tests based on patient presentation in office.
• Prepared lab specimens for diagnostic evaluation.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Oriented and trained new staff on proper procedures and policies.
• Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
• Measured patient pulse oximetry.
• Helped improve patient outcomes by educating and advising on relevant treatments and care.
• Measured patient spirometry.