MARY ANNE MARCHESE

Weeks Lerman Group

235 PINELAWN ROAD , NY

07.1994 - Current

Manages daily operations and logistics for the top salesman in the largest private office products dealer in the Tri-State area, offering office supplies, furniture, custom printing, ad specialties, breakroom, and janitorial products.
As a sales representative, I have built and expanded a loyal clientele base. Maintain customer order potential, the status of sales in progress, and provide feedback to management.
The first point of contact works with the manager to determine the best course of action for each account request. This includes, but is not limited to, maintaining profitability, ensuring clients receive exemplary service, and prompt attention.
Manages and prepares bids and quotes. Analyzing and extracting essential client bid requirements and timeline for tasks involved. Obtaining costs from various vendors, sourcing obscure products, researching current market value, and providing pricing data to determine profit margin is appropriate.
Lead CSR for corporate and government accounts, and maintain customer data with current information.
Process purchase orders and returns utilizing the database. Assist clients with orders and RFQs via phone, email, or web portal.
Track shipments, notices of orders, and records to determine shipping priority methods.
Process invoices and credits. Resolves conflicts on billing discrepancies and maintains a ledger of accounts receivable collections calls.

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