Mary Anne McGivern

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Helped maintain office security by monitoring visitor access.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

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• Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
• Prioritized helping customers over completing other routine tasks in store.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Engaged with customers to build rapport and loyalty.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

• Maintained up-to-date knowledge of trends, rule changes, and emerging technologies related to figure skating
• Enhanced the reputation of the organization through consistent professionalism and impartial decision-making during events.
• Assisted in developing schedules that maximized participant satisfaction while adhering to logistical constraints.
• Facilitated efficient communication between participants,officials, and event organizers for smooth operations throughout each competition
• Kept track of time and scores during events
• Reviewed and studied rulebooks to maintain current knowledge of updates and changes.
• Used video replay equipment to review elements.

• Handled confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access..
• Coordinated and scheduled company jet, hotel and ground transportation
• Assisted in event planning efforts, executing successful corporate functions .
• Organized travel arrangements, ensuring smooth transitions for executives during business trips.
• Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.

• Managed financial planning and budgeting processes, ensuring fiscal responsibility and maximizing return on investments.
• Developed new revenue streams by identifying growth opportunities and forging strategic partnerships with key industry players.
• Monitored industry trends, keeping current on latest changes and competition in industry.
• Enhanced company profitability by implementing strategic business plans and optimizing operational processes.
• Delivered strong financial performance despite challenging economic conditions by executing prudent risk management strategies throughout all aspects of business operations.
• Evaluated product development strategies and prepared alternative approaches to goal achievement.
• Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
• Enabled revenue generation by pursuing partnerships, sourcing funding, and capitalizing on market opportunities.
• Monitored key business risks and established risk management procedures.
• Communicated business performance, forecasts and strategies to investors and shareholders.

• Hired and managed employees to maximize productivity.
• Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
• Enhanced company performance by implementing strategic plans and overseeing daily operations.
• Prepared annual budget forecasts and monitored performance to meet organizational objectives.
• Drove revenue growth by expanding product offerings and identifying new market opportunities.
• Managed financial, operational and human resources to optimize business performance.
• Represented organization at industry conferences and events.
• Developed innovative sales and marketing strategies to facilitate business expansion.
• Initiated strategy to drive company growth and increase market share and profitability.

• Increased skater motivation and dedication through goal-setting sessions and consistent progress tracking.
• Choreographed captivating routines tailored to individual skaters'' strengths that contributed to better competition results.
• Evaluated skater readiness for competitive advancement based on established criteria while maintaining a fair assessment process.
• Enhanced skater performance by implementing innovative training techniques and strategies.
• Implemented effective injury prevention measures through proper warm-ups, cool-downs, and targeted stretching exercises.
• Conducted video analysis of skater performances to identify areas of improvement, leading to more refined technique execution.
• Developed individualized training plans for diverse skill levels, resulting in improved skating skills and competition success.
• Collaborated with other coaches to design comprehensive training programs, elevating team performance at national competitions.
• Developed relationships with other skating professionals to exchange knowledge and stay informed on the latest developments in coaching methodology.
• Tailored instruction methods to suit each athlete''s unique learning style, maximizing their potential for success in competitions.
• Established strong relationships with skaters'' families, ensuring clear communication regarding progress updates and training expectations.
• Facilitated on-ice group classes, focusing on technique refinement and advanced figure skating elements.
• Managed scheduling of private lessons .
• Promoted good sportsmanship values and instilled a strong work ethic in athletes, fostering a positive training atmosphere.
• Mentored junior coaches, fostering a supportive environment conducive to growth and learning for both coaches and athletes.
• Provided constructive feedback to skaters after performances, leading to enhanced routines and higher scores.
• Analyzed moves of skaters to explain correct and incorrect techniques.
• Introduced students to principles of figure skating.
• Completed continuing education requirements to maintain compliance with coaching standards.
• Improved skaters jumping, spin, twist and turn techniques with consistent coaching and demonstrations.
• Taught students to perform specific figure and footwork techniques to improve compulsory scores.
• Evaluated athletes' strengths and weaknesses to improve techniques to prepare for competitions.
• Choreographed programs to prepare skaters for competitions and advancement testing..
• Utilized various coaching models and techniques to maximize client success.
• Researched latest industry trends and developments to keep abreast of best practices.
• Developed and maintained network of professional resources to refer clients to.

• Represented bank at community events to establish strong ties and promote business.
• Set risk management policies to mitigate bank losses.
• Met with clients to generate new business and negotiate contracts.
• Supported bank management with insightful data analysis, facilitating informed decision-making on key strategic initiatives.
• Conducted regular audits of branch activities to ensure compliance with regulatory requirements and internal policies.
• Managed risk effectively with thorough loan assessments, ensuring the bank''s financial stability.
• Actively participated in community events as a representative of the bank, enhancing brand visibility while fostering strong local relationships.
• Researched companies and prepared presentations for management.

• Streamlined operations for improved efficiency by implementing new banking procedures and policies.
• Utilized up-to-date information to make effective decisions governing bank operations.
• Conducted training sessions for fellow employees on new software applications, ensuring a seamless transition and improved productivity.
• Implemented continuous improvement initiatives that resulted in streamlined workflows, increased process efficiency, and reduced error rates.
• Prepared employee documentation, routine evaluation measures and recommendations.
• Optimized workflow processes by introducing innovative technological solutions, increasing operational efficiency across the board.
• Designed and maintained financial models to identify and measure risks.