Summary
Overview
Work History
Education
Skills
Timeline
Generic

MaryAnne Poupore

Lake Worth,FL

Summary

Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.

Overview

23
23
years of professional experience

Work History

GSL/Assistant Manager

Cumberland Farms, EG Group
Lake Worth, FL
11.2017 - Current
  • Created reports on sales trends, inventory levels, and financial data.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Established processes for monitoring customer satisfaction levels.
  • Resolved conflicts between team members in an effective manner.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Maintained up-to-date knowledge of company products and services.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Managed customer service inquiries and complaints in a timely manner.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Manager

Krist Oil (Citgo)
Menominee, MI
06.2006 - 03.2009
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Monitored staff performance and addressed issues.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Conducted performance evaluations, providing feedback and coaching for team development.
  • Recruited and hired qualified candidates to fill open positions.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.

Cashier

Krist Oil (Citgo)
Menominee, MI
07.2004 - 06.2007
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Performed other duties as assigned by management.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Stocked shelves with merchandise when needed.
  • Followed company security procedures for handling large sums of money.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Issued receipts, refunds, credits or change due to customers.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Bartender/Assistant Manager

O'Brady's Spirits and Food
White Lake, MI
07.2002 - 06.2004
  • Cleaned equipment used in drink preparation such as blenders and juicers.
  • Communicated effectively with coworkers about upcoming events or changes in menu offerings.
  • Prepared mixed drinks accurately within specified time frames while ensuring quality standards were met.
  • Ensured accurate record keeping of all alcohol sales transactions.
  • Adhered to local laws regarding sale of alcoholic beverages to customers over 21 years old.
  • Greeted customers and provided friendly service.
  • Replenished garnishes, juices, syrups, olives, ice bins. as needed.
  • Ordered liquor, beer, wine, mixers, garnishes, snacks and other products as needed.
  • Monitored guests' consumption of alcoholic beverages to ensure compliance with local regulations.
  • Processed payments for purchases using cash registers or POS systems.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Organized bar inventory and supplies.
  • Resolved customer complaints quickly and efficiently in a courteous manner.
  • Provided customer service by taking orders from patrons at the bar or via wait staff requests from dining areas.
  • Followed proper safety procedures when handling glassware and sharp objects such as knives for fruit cutting or opening bottles of beer and wine.
  • Stocked shelves with liquor, beer, wine, and other beverage items.
  • Conducted periodic inventories to ensure adequate supply levels were maintained.
  • Performed daily opening and closing duties according to established procedures.
  • Maintained cleanliness of bar area, including wiping down counters and tables.
  • Cleaned up spills and brought replacement items to tables.
  • Studied bartenders to learn recipes for different mixed cocktails.
  • Stocked refrigerating units with wines or bottled beer and replaced empty beer kegs.
  • Disinfected bathrooms and resupplied with proper paper products.
  • Maintained spotless, well-stocked bar organized and ready for customer demands.

Office Manager

J&P Printing
Holly, MI
04.2001 - 09.2002
  • Monitored inventory levels and placed orders when needed.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Developed and implemented office policies and procedures.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Developed effective communication strategies between departments within the organization.
  • Assisted in recruiting, onboarding and training new employees.
  • Organized company events including holiday parties, team building activities .
  • Provided administrative support to management team including preparing reports and presentations.
  • Provided training to new hires on office policies and procedures.
  • Maintained filing system for records, correspondence and other documents.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Maintained confidential records relating to personnel matters.
  • Managed office inventory and placed new supply orders.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Managed office budget to handle inventory, postage and vendor services.
  • Automated office operations for managing client correspondence, payment schedules and data communications.
  • Coded and entered daily invoices with in-house accounting software.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Assigned work and monitored performance of project personnel.

Education

Associate of Applied Science - Accounting And Business Management

Baker College
Flint, MI

Skills

  • Sales monitoring
  • Cost Reduction
  • Operations Management
  • Recruiting and interviewing
  • Employee Scheduling
  • Employee Performance Evaluations

Timeline

GSL/Assistant Manager

Cumberland Farms, EG Group
11.2017 - Current

Manager

Krist Oil (Citgo)
06.2006 - 03.2009

Cashier

Krist Oil (Citgo)
07.2004 - 06.2007

Bartender/Assistant Manager

O'Brady's Spirits and Food
07.2002 - 06.2004

Office Manager

J&P Printing
04.2001 - 09.2002

Associate of Applied Science - Accounting And Business Management

Baker College

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MaryAnne Poupore