Mary Anne Schubert

• Met with customers to discuss service needs and offer available solutions.
• Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
• Met with customers to discuss service needs and develop effective and practical solutions.
• Monitored team performance, adhered to service level agreements and provided detailed job training.

Served as Acting Division Chief and Deputy Division Chief

Served as Depot Supply Home Office Chief for over 300 employees in all Depot Maintenance areas. Responsible for training 9 different positions, including Retail Item Managers, Awaiting Parts(AWP) Managers, and Supportability Specialists.

Subject Matter Expert in all aspects of Depot Supply and Depot Maintenance processes, including many legacy data systems, special focus on AWP, Material Planning. Scheduling.

Monitored team performance, adhered to service level agreements and provided detailed job 300 workers on standards, efficiency and conflict resolution for best-in-class customer service.

Served as the first Shop Service Center Chief in AFMC. Implemented the Depot Repair Enhancement Program. Briefed Joint Logistics Chiefs, Senior Executives and Base leaders on the implementation of the program. Diagnosed and documented deficiencies in the program and made corrections/workarounds.