Mary Anne Tercenio
Hercules,CA
Summary
“I am pursuing a Medical Assistant position to leverage my prior work experience and apply my acquired knowledge. My objective is to deliver outstanding healthcare services to patients. As a diligent and committed individual, I am adaptable, eager to acquire new skills, and capable of performing efficiently in fast-paced, high-pressure environments.”
Overview
15
15
years of professional experience
1
1
Certification
Work History
CMA • Medical Assistant
Sutter East Bay Medical Foundation
06.2016 - Current
- EMR experience with Epic and Next gen and Prognosis
- Huddle with Dyad partner (Doctor) Pend lab orders, pend refill medications
- Taking Vital signs
- Prepare treatment rooms for examination of patients
- Record information on EPIC
- Assists in the examination and treatment of patients
- Give injections
- Perform treatments and routine lab tests
- Schedule appointments, answer phones, and return calls
- Response to patient MHO messages, refer patients to specialist if needed
- Operate computer to enter and retrieve data, Insurance verification and collect co-pays, maintain medical records, filing, billing records management and bookkeeping, type correspondence and reports
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Improved clinical workflow with introduction of electronic health records system.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Front Desk Medical Receptionist
US HealthWorks
01.2010 - 06.2012
- EMR experience: Prognosis
- Greet patients and visitors in a prompt, courteous and helpful manner.
- Answer telephone, screen and direct calls, take messages and provide information.
- Determine the patient's needs and processes according to the type of case.
- Prepare new patient's medical charts with correct information and paperwork.
- Check in patients, verify and update necessary information in the medical record
- Screen visitors and respond to routine requests for information.
- Check patients out and give required paperwork, as needed to the patient. Review employer info prior to patient leaving.
- Maintain a work area and lobby in a neat and orderly manner.
- Call the client regarding “no shows”. Call the patient and reschedule the next appointment.
- File charts, physician's report, etc.
- Type correspondence as directed. Sort and deliver mail, medical records and other correspondence.
- Maintain an appointment book and follow office scheduling policies.
- Utilize formal channels of communication to report concerns, personal requests and patient issues.
- Respect patients' right to privacy and confidentiality.
- Answered phone calls and messages for physician, medical facility, scheduling appointments, and handling patient inquiries.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Improved office efficiency by organizing and maintaining accurate patient files and records.
- Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
- Expedited patient registration processes by gathering necessary paperwork from new arrivals promptly upon their arrival at the front desk.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Reduced errors in medical recordkeeping by meticulously reviewing documentation for accuracy before filing or distributing it.
- Completed clerical duties and tasks for clinic administration.
- Transcribed phone messages and relayed to appropriate personnel.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured compliance with HIPAA by upholding stringent confidentiality protocols for all patient records and information.
Education
Associate of Science - Healthcare Management
Ultimate Medical Academy
Tampa, Florida06.2021
Certificate - Medical Assisting
Bryman College
San Francisco, CA08.2005
Skills
- EMR experience with Epic and Next gen and Prognosis
- Huddle with a Dyad partner (Doctor)
- Pend lab orders, pend refill medications
- Taking Vital signs
- Prepare treatment rooms for examination of patients
- Record information on EPIC
- Assists in examination and treatment of patients
- Give injections
- Perform treatments and routine lab tests
- Schedule appointments, answer phones, and return calls
- Response to patient MHO messages, refer patients to specialist if needed
- Operate computer to enter and retrieve data
- Insurance verification and collect co-pays
- Maintain medical records, filing, billing records management and bookkeeping
Certification
California Certified Medical Assistant-Administrative/Clinical, November 2029
- CCMA - Certified Clinical Medical Assistant
Personal Information
Title: Certified Medical Assistant
References
Available upon request
Languages
Tagalog
Native or Bilingual
Timeline
CMA • Medical Assistant
Sutter East Bay Medical Foundation
06.2016 - Current
Front Desk Medical Receptionist
US HealthWorks
01.2010 - 06.2012
Associate of Science - Healthcare Management
Ultimate Medical Academy
Certificate - Medical Assisting
Bryman College
California Certified Medical Assistant-Administrative/Clinical, November 2029
- CCMA - Certified Clinical Medical Assistant
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