Mary Anne Tercenio
Hercules,CA
Summary
“I am pursuing a Medical Assistant position to leverage my prior work experience and apply my acquired knowledge. My objective is to deliver outstanding healthcare services to patients. As a diligent and committed individual, I am adaptable, eager to acquire new skills, and capable of performing efficiently in fast-paced, high-pressure environments.”
Overview
15
15
years of professional experience
1
1
Certification
Work History
CMA • Medical Assistant
Sutter East Bay Medical Foundation
06.2016 - Current
- EMR experience with Epic and Next gen and Prognosis
- Huddle with Dyad partner (Doctor) Pend lab orders, pend refill medications
- Taking Vital signs
- Prepare treatment rooms for examination of patients
- Record information on EPIC
- Assists in the examination and treatment of patients
- Give injections
- Perform treatments and routine lab tests
- Schedule appointments, answer phones, and return calls
- Response to patient MHO messages, refer patients to specialist if needed
- Operate computer to enter and retrieve data, Insurance verification and collect co-pays, maintain medical records, filing, billing records management and bookkeeping, type correspondence and reports
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Improved clinical workflow with introduction of electronic health records system.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Front Desk Medical Receptionist
US HealthWorks
01.2010 - 06.2012
- EMR experience: Prognosis
- Greet patients and visitors in a prompt, courteous and helpful manner.
- Answer telephone, screen and direct calls, take messages and provide information.
- Determine the patient's needs and processes according to the type of case.
- Prepare new patient's medical charts with correct information and paperwork.
- Check in patients, verify and update necessary information in the medical record
- Screen visitors and respond to routine requests for information.
- Check patients out and give required paperwork, as needed to the patient. Review employer info prior to patient leaving.
- Maintain a work area and lobby in a neat and orderly manner.
- Call the client regarding “no shows”. Call the patient and reschedule the next appointment.
- File charts, physician's report, etc.
- Type correspondence as directed. Sort and deliver mail, medical records and other correspondence.
- Maintain an appointment book and follow office scheduling policies.
- Utilize formal channels of communication to report concerns, personal requests and patient issues.
- Respect patients' right to privacy and confidentiality.
- Answered phone calls and messages for physician, medical facility, scheduling appointments, and handling patient inquiries.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Improved office efficiency by organizing and maintaining accurate patient files and records.
- Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
- Expedited patient registration processes by gathering necessary paperwork from new arrivals promptly upon their arrival at the front desk.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Reduced errors in medical recordkeeping by meticulously reviewing documentation for accuracy before filing or distributing it.
- Completed clerical duties and tasks for clinic administration.
- Transcribed phone messages and relayed to appropriate personnel.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured compliance with HIPAA by upholding stringent confidentiality protocols for all patient records and information.
Education
Associate of Science - Healthcare Management
Ultimate Medical Academy
Tampa, Florida06.2021
Certificate - Medical Assisting
Bryman College
San Francisco, CA08.2005
Skills
- EMR experience with Epic and Next gen and Prognosis
- Huddle with a Dyad partner (Doctor)
- Pend lab orders, pend refill medications
- Taking Vital signs
- Prepare treatment rooms for examination of patients
- Record information on EPIC
- Assists in examination and treatment of patients
- Give injections
- Perform treatments and routine lab tests
- Schedule appointments, answer phones, and return calls
- Response to patient MHO messages, refer patients to specialist if needed
- Operate computer to enter and retrieve data
- Insurance verification and collect co-pays
- Maintain medical records, filing, billing records management and bookkeeping
Certification
California Certified Medical Assistant-Administrative/Clinical, November 2029
- CCMA - Certified Clinical Medical Assistant
Personal Information
Title: Certified Medical Assistant
References
Available upon request
Languages
Tagalog
Native or Bilingual
Timeline
CMA • Medical Assistant
Sutter East Bay Medical Foundation
06.2016 - Current
Front Desk Medical Receptionist
US HealthWorks
01.2010 - 06.2012
Associate of Science - Healthcare Management
Ultimate Medical Academy
Certificate - Medical Assisting
Bryman College
California Certified Medical Assistant-Administrative/Clinical, November 2029
- CCMA - Certified Clinical Medical Assistant
Similar Profiles
Eliza BleaEliza Blea
Patient Service Representative II at Sutter East Bay Medical FoundationPatient Service Representative II at Sutter East Bay Medical Foundation
Vanessa AguirreVanessa Aguirre
Medical Assistant - Specialty Float at Sutter East Bay Medical FoundationMedical Assistant - Specialty Float at Sutter East Bay Medical Foundation
Karen SharifiKaren Sharifi
Patient Access Manager at Sutter East Bay Medical FoundationPatient Access Manager at Sutter East Bay Medical Foundation