MaryAnne Williams
Spring Valley,CA
Summary
Reliable and Dependable Caregiver, who is focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments, and personal activities. Caring, organized, and friendly with excellent interpersonal skills.
Overview
15
15
years of professional experience
Work History
FAMILY VETERAN CAREGIVER
VA CAREGIVER SUPPORT PROGRAM
09.2014 - Current
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Back Office Manager
MnM Ostomy Supplies And More LLC
03.2020 - 06.2022
- Supported new client implementations through virtual training and educated customers on how to send payments.
- Balanced employee availability and managed and created weekly work schedules.
- Managed over 100 calls and responded to, high volume of support tickets and chats submitted via email and support portal.
- Handled inbound customer chat conversations through online chat. Replied to all emails. Answered inbound calls.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained inventory for back-office supplies, computers and workstations
- Developed and updated calendars to schedule team and customer meetings
Customer Service Specialist
MnM Ostomy Supplies And More LLC
12.2017 - 02.2020
- Utilized computer programs to create invoices, letters, and other documents.
- Entered client details and notes into , system for interdepartmental access and review.
- Helped large volume of customers every day with , positive attitude and focus on customer satisfaction.
- Documented and detailed calls and complaints using call center's CRM database.
- Responded to customer comments and questions via Live Chat during shifts.
- Met customer call guidelines for service levels, handle time, and productivity.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Customer Service
Teletech
09.2005 - 01.2008
- Worked for Teletech. We served the following companies. My job duties and title were customer service, account specialist, and medical billing representative
- FEMA, AARP Part D, United Health Care, and Colombia House.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using the call center's CRM database.
- Validated insurance and processed Physician Overrides and documented paperwork to boost medical efficiency.
- Met and adhered to fast-paced call center demands.
- Met customer call guidelines for service levels, handle time, and productivity.
- Answered an average of 100 calls, emails, and faxes per day, addressing customer inquiries, solving problems, and providing product information.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Posted and adjusted payments from insurance companies.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
Education
No Degree - Liberal Arts in Social/Behavioral Science
Southwestern College
Chula Vista, CA06.2023
Medical Assistant Certificate - Medical Assistant
Concorde Caareer College
San Diego, CA10.2007
High School Diploma -
Charter School Of San Diego
San Diego, CA1998
Skills
- Dependable and Responsible
- Patient and Caregiver Education
- Understanding Customer Needs
- Issue and Complaint Resolution
- Customer Service and Assistance
- Correcting Discrepancies
- Patient and Empathetic
- Online Chat
- Efficient and Detail-Oriented
- Registration and Scheduling
- Customer Account Management
- Computer Proficiency
Timeline
Back Office Manager
MnM Ostomy Supplies And More LLC
03.2020 - 06.2022
Customer Service Specialist
MnM Ostomy Supplies And More LLC
12.2017 - 02.2020
FAMILY VETERAN CAREGIVER
VA CAREGIVER SUPPORT PROGRAM
09.2014 - Current
Customer Service
Teletech
09.2005 - 01.2008
No Degree - Liberal Arts in Social/Behavioral Science
Southwestern College
Medical Assistant Certificate - Medical Assistant
Concorde Caareer College
High School Diploma -
Charter School Of San Diego
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