MaryAnne Williams-Savaiinaea

• Assisted with dressing guidance, grooming, meal preparation and medication reminders.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Built strong relationships with clients to deliver emotional support and companionship.
• Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
• Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
• Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
• Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
• Shopped for groceries regularly in order to keep house stocked with necessities.
• Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Helped clients manage money, pay bills and shop for groceries or personal items.

• Completed entries in log books, journals and care plans to accurately document and report patient progress.
• Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
• Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
• Developed rapport to create safe and trusting environment for care.
• Completed medical and program reports and maintained records following clinic standard operating procedures
• Interviewed clients, families or groups to assess situations, limitations and issues and implement services to address needs.
• Maintained regular contact with clients by calling and visiting clients' homes.
• Completed detailed charts to summarize interactions with patients and booked follow-up sessions.

• Hired directly by Teletech
• Worked 3 campaigns FEMA, United Healthcare AARD PLAN D

FEMA- Disaster Case Manager

Florida Hurricane Incident Period: Oct 23, 2005 - Nov 18, 2005. Declaration Date: Oct 24, 2005.

• Maintained current understanding of local, state and federal guidelines for emergency response.
• Built and strengthened relationships with area governments, departments and agencies to manage effective planning and implementation of emergency response strategies.

AARP plan D -Account Specialist

• Assisted over 50,000 of network pharmacies with AARP plan D
• Provided information and answered any questions on products and services AARP had to offer for current members and sometimes enrolled future prospects.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Recommended products to customers, thoroughly explaining details.
• Responded proactively and positively to rapid change.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Delivered prompt service to prioritize customer needs.
• Educated customers about billing, payment processing and support policies and procedures.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Maintained up-to-date knowledge of product and service changes.

United Health Care: Customer Service Representative

• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction .
• Investigated and resolved accounting, service and delivery concerns.