Expert in crisis handling, alliance building and service screening. Good communication, conflict management and multitasking abilities. Highly motivated and enthusiastic about helping people in need. Familiar with handling up to 30 inbound calls per day. Attentive to specific caller needs, providing catered responses to individual situations. Strengths in documentation, needs assessment and resource coordination. Experienced crisis response professional knowledgeable about strategies for reintroducing calm to emotionally-charged crisis situations. Skilled in reflective listening, relationship-building and collaborative problem-solving. Dedicated to offering meaningful assistance and influencing callers. Dedicated professional with strong background in providing evidence-based counseling services to individuals, couples and families. Skilled in developing treatment plans, conducting assessments and documenting progress. Committed to advocating for mental health and well-being of clients. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Mary Annelise Fritchie
Summary
Overview
6
years of professional experience
1
Certification
Work History
IM Alive
Volunteer Crisis Counselor
01.2014 - 02.2015
Job overview
- Utilized communication skills with fellow employees and administration.
- Provided timely assistance to individuals in crisis, utilizing active listening skills and empathy to establish rapport quickly.
- Prevented further escalation of crises by effectively deescalating intense situations through skilled verbal interventions.
- Collaborated with multidisciplinary teams to create comprehensive care plans, addressing clients'' mental health, social, and emotional needs.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Conversed with individuals in crisis which called or texted hotline for assistance.
- Managed high-stress situations with a calm demeanor, providing the necessary support to both clients and team members during challenging times.
- Evaluated risk to client or others by gathering information and conducting assessments.
- Conducted post-crisis evaluations to identify areas for improvement, implementing necessary changes based on feedback from clients and staff members.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
Sherwood South Animal Hospital
Veterinary Assistant
03.2013 - 10.2013
Job overview
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Administered medications to animals in treatment and documented changes in condition.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
- Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
- Groomed and bathed animals to maintain hygiene and appearance.
Blue Bayou Water Park
Lifeguard
04.2012 - 09.2012
Job overview
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Upheld hygiene standards in pool and surrounding area.
- Educated patrons on safety protocols and enforced safety rules.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Prevented accidents through regular equipment inspections and maintenance.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Scanned main areas to monitor for any safety risks.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
BREC Recreation And Park Commission for the Parish of East Baton Rouge
Horseback Riding Instructor
04.2011 - 09.2011
Job overview
- Promoted responsible horse care by educating students on proper grooming techniques and equipment maintenance.
- Ensured rider success by providing thorough instruction on proper riding form, equipment usage, and horse handling techniques.
- Improved student horsemanship skills through personalized instruction and hands-on demonstrations.
- Adapted lesson plans according to weather conditions or facility limitations, ensuring productive use of available resources and time slots.
- Cleaned and maintained facility with 20 horses and adhered to veterinary visit schedule, feeding routines, and cleaning practices.
- Worked closely with students and parents to increase positive feedback from parents and boost overall student success.
- Designed and implemented activities to help students explore and develop interests.
Family Dollar
Family Dollar Cashier
10.2010 - 03.2011
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Performed cash, card and check transactions to complete customer purchases.
McDonald's
Crew Member
11.2009 - 04.2010
Job overview
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Stocked shelves to organize aisles in assigned department.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Blue Bayou Water Park
Food Service Worker
04.2009 - 09.2009
Job overview
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
- Cleaned and organized kitchen, dining and service areas.
- Adjusted food preparation methods in accordance with customer requests.
Education
Dutchtown High School
High school diploma
05.2011
University Overview
- 3.8 GPA
- Ranked in Top 15% of class
- Extracurricular Activities: Band, Advanced Choir, Drama, Color Guard, ROTC, Swim Team, Golf Team
- 4-H Member
Skills
- Equine Experience
- Lifeguard
- Animal Care
- Customer support (4 years)
- Communication skills (6 years)
- Crisis intervention (1 year)
- Schedule management (3 years)
- Individual / Group Counseling
- Live Chat
- Conflict Management
- Kennel Experience
- Case Management
- Youth engagement
- Patient confidentiality
- Child Protection
- Inbound Call Management
- Alliance Building
- Eating Disorder Knowledge
- Crisis handling
- Psychosocial Support
- Documentation skills
- Self-care strategies
- Suicide Prevention
- Coping Methods
- Care Planning
- Time Management
- Multitasking
- Active Listening
- Task Prioritization
- Conflict Resolution
- Goal Setting
- Crisis Intervention
- Schedule Management
Certification
- First Aid/CPR Certified
Timeline
Volunteer Crisis Counselor
IM Alive
01.2014 - 02.2015
Veterinary Assistant
Sherwood South Animal Hospital
03.2013 - 10.2013
Lifeguard
Blue Bayou Water Park
04.2012 - 09.2012
Horseback Riding Instructor
BREC Recreation And Park Commission for the Parish of East Baton Rouge
04.2011 - 09.2011
Family Dollar Cashier
Family Dollar
10.2010 - 03.2011
Crew Member
McDonald's
11.2009 - 04.2010
Food Service Worker
Blue Bayou Water Park
04.2009 - 09.2009
Dutchtown High School
High school diploma