Mary Anne Princess Tamayo
Kahului,HI
Summary
- Friendly Assistant Store Director with fantastic customer service skills. Adept at creating eye-catching displays to increase profit and decrease shrink. Successful at handling customer complaints and comments with extensive knowledge of POS systems.
- Results-oriented professional with experience in retail management, customer service and inventory control. Demonstrated ability to lead teams, maximize customer satisfaction and increase store profits. Adept at problem-solving and developing successful strategies to exceed goals.
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Management position. Ready to help team achieve company goals.
- Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
7
7
years of professional experience
Work History
Assistant Store Director
Foodland Markets
06.2022 - 12.2023
- Improved store sales by implementing creative merchandising strategies and eye-catching product displays.
- Streamlined inventory management processes for increased efficiency and reduced waste.
- Developed a positive store culture by fostering open communication and promoting teamwork among employees.
- Increased customer satisfaction with attentive service and quick resolution of issues.
- Collaborated with the Store Director to develop and execute strategic plans for store growth.
- Maintained a clean, safe, and organized store environment for both customers and employees.
- Assisted in recruiting new team members, conducting interviews, and facilitating onboarding processes for new hires.
- Enhanced overall shopping experience by addressing customer inquiries promptly and assisting them in making informed purchasing decisions.
- Empowered employees through ongoing coaching and development opportunities leading to higher productivity.
- Responded to customer complaints and comments.
- Partnered with store director to interview, hire, train and develop department managers and team members to build and sustain high in-store performance.
- Checked employee break times and schedule adherence.
- Double-checked product pricing and displays.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Arranged and organized staff work schedules to guarantee proper coverage for peak business hours.
- Conducted inventory analysis to determine optimal stock levels.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
Grocery Manager and Hiring and Recruiting Manager
Safeway
05.2017 - 01.2022
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
- Trained new employees on proper protocols and customer service standards.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
Bachelor of Science - Bachelor of Science in Tourism
Northwestern University Of Laoag
Philippines 06.2002
Bachelor of Science - Midwifery
Northwestern University of Laoag
Philippines 05.2001
Skills
- Employee Supervision
- Recruitment and Hiring
- Shrink Management
- Delegation techniques
- Customer service
- Decision making
- Sales forecasting
- Time management
- Leadership abilities
- Attention to detail
- Team management
- Store operations
- Inventory Management
- Documentation and Reporting
- Store Merchandising
- Payroll Management
- Multitasking and Organization
- Sales Strategies
- Friendly and Positive
- Employee Scheduling
- Delegating Work
- Customer Experience Management
- Computer Skills
Timeline
Assistant Store Director
Foodland Markets
06.2022 - 12.2023
Grocery Manager and Hiring and Recruiting Manager
Safeway
05.2017 - 01.2022
Bachelor of Science - Bachelor of Science in Tourism
Northwestern University Of Laoag
Bachelor of Science - Midwifery
Northwestern University of Laoag
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