Mary Ann Lopez
Midland
Summary
Manages high-volume loan paperwork in dynamic environments with high production, approval and customer relations targets. Expertise includes reviewing and validating personal, employment, and financial histories for each applicant. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills.
Overview
15
15
years of professional experience
Work History
Mortgage Loan Officer Assistant
Highlands Residential Mortgage
07.2022 - 04.2025
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Increased client satisfaction by providing exceptional customer service throughout the loan process.
- Facilitated smooth loan closings by coordinating with title companies, attorneys, and borrowers.
- Communicated with customers daily to request information and complete paperwork.
- Reviewed and validated details of loan applications and closing documentation.
- Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
Mortgage Loan Officer Assistant
Gateway Mortgage Group, LLC
03.2021 - 06.2022
- Set up files using loan officer checklist and submitted on-time for processing.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Expedited pre-approval processes by accurately evaluating applicant income, credit history, and property values.
- Streamlined communication between underwriters and loan officers, resulting in improved turnaround times.
- Communicated with customers daily to request information and complete paperwork.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Facilitated smooth loan closings by coordinating with title companies, attorneys, and borrowers.
Mortgage Loan Processor
West Texas National Bank
01.2020 - 02.2021
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Handled any conditions sent from underwriting departments.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured compliance with federal lending regulations through meticulous attention to detail during the loan processing phase.
- Set up and completed loan submission packages.
- Prepared file for final clear-to-close by branch management.
Accounts Manager
Harris Acoustics of Midland
04.2014 - 12.2019
- Processed weekly and bi weekly payrolls for hourly and salaried employees.
- Generated reports for each payroll cycle as well as monthly, quarterly and annual reports.
- Collected employee information and maintained confidentiality of all files.
- Analyzed data for annual audits; prepared city and state reports for government filings.
- Prepared payroll tax in compliance with local, state and federal tax laws and regulations.
- Accounts Receivable; prepare customers statements, bills and invoices. Research and analyze accounts, generate weekly aging reports and determine payment schedules with customers.
Mortgage Loan Doc Specialist
Wells Fargo Home Mortgage
01.2010 - 01.2014
- Processing of home mortgage loans; review of documentation, calculations to determine qualification.
- Interpreting policies while analyzing applications, property specs and documentation; ordering all required verifications and conducting follow ups with the customer or internal contacts as needed.
- Perform high volume, time sensitive tasks related to the loan documentation process which includes researching and problem solving to ensure compliance with customer loyalty, quality and timeliness standards.
Education
High School -
Midland High School
Midland, TexasSkills
- In-depth understanding of mortgage processes
- Experienced with MS Office applications
- Experience with LOS Encompass and Byte
- Skilled in QuickBooks usage
- Quality assurance in document review
- Efficient mortgage loan processing
- Thorough loan closing process
Languages
Spanish
Native or Bilingual
Timeline
Mortgage Loan Officer Assistant
Highlands Residential Mortgage
07.2022 - 04.2025
Mortgage Loan Officer Assistant
Gateway Mortgage Group, LLC
03.2021 - 06.2022
Mortgage Loan Processor
West Texas National Bank
01.2020 - 02.2021
Accounts Manager
Harris Acoustics of Midland
04.2014 - 12.2019
Mortgage Loan Doc Specialist
Wells Fargo Home Mortgage
01.2010 - 01.2014
High School -
Midland High School
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