MARYANN LUCIA LABORT
St. Johns ,FL
Summary
A courteous, dedicated and effective individual with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
CASE COORDINATOR
Tax Defense Network Inc.
02.2022 - 07.2023
- Support the tax resolution team by performing administrative duties essential to the proper servicing of clients, including IRS information reviews.
- IRS phone communication
- Data entry
- Expediting client welcome packages
- Scheduling client appointments
- Processing Power of Attorney forms and other paperwork
- Safe handling of sensitive client information.
RESERVATIONS AGENT
AMERICAN AIRLINES- DOMINICAN REPUBLIC
02.2013 - 07.2014
- Bookings
- Reservations
- Customer service
- Client retention
- Translator-interpreter
RECEPTIONIST
ASHTON SCHOOL- DOMINICAN REPUBLIC
01.2011 - 09.2012
- Principal's assistant
- Meeting Planner
- Scheduler
- Handle Calls
Education
MEDICAL SCHOOL -
07.2014
Relocated to the United States.
HIGH SCHOOL DIPLOMA -
07.2010
Graduated with honors. GPA of 3.8
Skills
- Fluent in Spanish
- Fluent in English
- Customer Service
- Customer Retention
- Excellent communication abilities
- Problem-solving aptitude
Timeline
CASE COORDINATOR - Tax Defense Network Inc.
02.2022 - 07.2023
RESERVATIONS AGENT - AMERICAN AIRLINES- DOMINICAN REPUBLIC
02.2013 - 07.2014
RECEPTIONIST - ASHTON SCHOOL- DOMINICAN REPUBLIC
01.2011 - 09.2012
UNPHU (UNIVERSIDAD NACIONAL PEDRO HENRIQUEZ URENA) - MEDICAL SCHOOL,
COLEGIO TECHNITES (DOMINICAN REPUBLIC) - HIGH SCHOOL DIPLOMA,
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