Summary
Overview
Work History
Education
Skills
References
Certification
Affiliations
Timeline
Generic
Mary Ashlee Marston

Mary Ashlee Marston

Stamping Ground,KY

Summary

I am a hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive experience. Highly-motivated with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Bourbon Steward

Bourbon On Main
Frankfort, KY
07.2022 - 11.2023
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Described drink flavors and taste profiles to customers to help with ordering decisions.
  • Assisted in setting up the bar for service shift.
  • Maintained knowledge of Bourbon and menu options to prepare drinks and make food recommendations.
  • Worked in close collaboration with team members to ensure customers received high-quality service.

Administrative Assistant II

Kentucky Department of Public Health
Frankfort, KY
05.2020 - 06.2022
  • Managed all incoming HANDS calls while providing information or transferring callers to appropriate personnel.
  • Prepared and prioritized calendars and correspondence.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Provided administrative support to the executive team, including scheduling meetings via TEAMS and ZOOM and managing calendars.
  • Put together and shipped training materials for local Health Departments for HANDS training.
  • Scheduled and built all HANDS training courses.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting on budgets for HANDS
  • Inventoried and ordered supplies for office.

Administrative Assistant

Adecco Employment Services
Frankfort, KY
01.2018 - 05.2020
  • Answered phone calls and emails to provide information, resulting in effective unemployment assistance.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Composed, edited and typed complex memos and reports with job-related software.
  • Responded effectively to sensitive inquiries or complaints.
  • Directed customer communication to appropriate department personnel.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Scheduled appointments and meetings for unemployment claimants to assist with claims
  • Paid out unemployment claims
  • Understood and followed oral and written directions.

Office Manager

Parkers Mobile Home Park
Stamping Ground, KY
01.2008 - 12.2017
  • Hand deliver bills to each renter
  • Prepare spreadsheets for paid/unpaid accounts
  • Separate and charge water and trash bills
  • Show mobile homes to potential renters
  • Bookkeeping
  • Send out write ups for newspaper ads
  • Set up payment plans for delinquent accounts
  • Deliver eviction notices and collecting rent payments
  • Maintained the property
  • Cleaned trailers when tenants moved out

Receptionist

Central Equipment
07.2013 - 06.2017
  • Answered and transferred calls on computerized phone system
  • Registered all equipment purchased at dealership
  • Stuffed enveloped for monthly billing
  • Used photoshop to make price tags for equipment
  • Count down cash drawer daily and maintain large sums of money
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Updated and recorded customer or client information to maintain accounts.

Office Manager

Kelly Sevices
Frankfort, KY
01.2012 - 03.2013
  • Answer and document all phone inquiries of services offered by Community Action Agencies
  • Direct Kentucky citizens with LIHEAP (low income home energy assistance program) questions to their local office
  • Direct Kentucky citizens with KYNECT insurance program connectors
  • Log data, create spreadsheets and word documents for the Directors of Community Action Kentucky
  • Fax, mail and copy materials for Directors of Community Action Kentucky
  • All work done under confidentiality clause
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.

Administrative Assistant

Adecco Employment Services
Frankfort, KY
01.2009 - 12.2011
  • Processed new claims and opened and sorted all incoming mail
  • Answered all phone inquiries from Commonwealth citizens
  • Researched unemployment claims for KYNET and KEWES
  • Answered phone inquiries and basic unemployment insurance questions from Commonwealth citizens
  • Compiled and gathered data for executive reports and opened and sorted all incoming mail to Director's Office
  • Maintained time sheets for all staff
  • Maintained and organized filing system and greeted any member of the public who visited the office
  • All state work duties performed under confidentiality clause

Education

High School Diploma -

Oneida Baptist Institute
Oneida, KY
05-2002

Some College (No Degree) -

Lindsey Wilson College
Columbia, KY

Skills

  • Ability to work a multi-line and computerized phone system
  • Self-motivated and ability to multi-task
  • Great communication skills and works well with others
  • Great organizational and interpersonal skills, using tact, patience and courtesy
  • Types 50 wpm
  • Microsoft Office including Word, Works, Excel and Publisher
  • MAC systems
  • Customer Assistance
  • Computerized copier, scanner, fax machine and multi-line phone systems

References

  • Haley Presley, Executive Secretary- Office of Employment and Training, 502-546-5331
  • Jason Huber, Former Employer, 859-559-5675
  • Paul Ratliff, Senior Systems Engineer, 502-320-6051

Certification

  • I am a Certified Bourbon Steward making my way to Executive Stewardship.

Affiliations

  • I have a strong passion for bourbon and just about everything Kentucky. in my spare time I like to build furniture and decor out of bourbon barrels.
  • I do bourbon tastings on the Bourbon Boat and private tastings.

Timeline

Bourbon Steward

Bourbon On Main
07.2022 - 11.2023

Administrative Assistant II

Kentucky Department of Public Health
05.2020 - 06.2022

Administrative Assistant

Adecco Employment Services
01.2018 - 05.2020

Receptionist

Central Equipment
07.2013 - 06.2017

Office Manager

Kelly Sevices
01.2012 - 03.2013

Administrative Assistant

Adecco Employment Services
01.2009 - 12.2011

Office Manager

Parkers Mobile Home Park
01.2008 - 12.2017

High School Diploma -

Oneida Baptist Institute

Some College (No Degree) -

Lindsey Wilson College

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Mary Ashlee Marston