Overview
Work History
Education
Skills
Timeline
Generic

Mary Ashley Langston

Cumming,GA

Overview

20
20
years of professional experience

Work History

Therapist

Better Help
09.2023 - Current
  • Counseled individuals, groups, and families to bring awareness of problems, deal with crisis situations and develop action plans.
  • Maintained and updated patient records, changes in service plans and treatment reports.
  • Guided clients in development of skills and cognitive behavioral therapy techniques.
  • Tracked progress according to goals for interventions.

Quality Risk Coordinator

Community Reach Center
10.2018 - 06.2019
  • Produced and filed reports to inform senior management of current activities and progress with investigations.
  • Conducted statistical analysis and evaluated risk via use of portfolio management software.
  • Identified key risks and mitigating factors of potential investments such as asset types and values, legal and ownership structures and industry segments.
  • Coordinated ongoing efforts to strengthen risk culture and fine-tuned risk appetite for lending and funding activities.
  • Built contingency plans to successfully handle multilevel emergencies.
  • Completed statistical reviews to uncover trends, patterns and variations.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.

Director of Quality Assurance and Compliance

Community Reach Center
10.2016 - 10.2017
  • Oversaw QA operational activities such as sampling, inspection and line monitoring, verifying compliance with prescribed fault rates and tolerance goals.
  • Authored documentation for internal use by QA personnel, setting guidelines for review activities and reporting requirements.
  • Interfaced directly with high-level executives within client companies, addressing concerns and correcting perceived faults to maintain smooth customer relationships.
  • Established and oversaw company-wide Quality Management System (QMS), maintaining compliance with State, HIPAA and CARF and enhancing internal outcomes.
  • Oversaw all audits
  • Oversight of training/supervision department, quality assurance department and records department for 600 employee center.
  • Drafted internal QA policies on factors such as design controls, product realization activities, validation techniques and more.
  • Directed quality assurance teams, shortened validation turnaround times and reduced customer complaints.
  • Determined quality department standards, practices, and procedures.
  • Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production.
  • Established and tracked quality department goals and objectives.
  • Applied coaching techniques and tools to support managers and team members in improving performance.

Quality Assurance Manager

Community Reach Center
02.2014 - 10.2016
  • Implemented new quality assurance and customer service standards.
  • Monitored staff organization and suggested improvements to daily functionality.
  • Assured consistent quality of production by implementing and enforcing automated practice systems.
  • Recorded, analyzed, and distributed statistical information.
  • Evaluated interactions between associates and customers to assess personnel performance.
  • Investigated customer complaints and performed corrective actions to resolve quality issues.
  • Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
  • Assessed product quality by monitoring quality assurance metrics, reports and dashboards.
  • Conducted risk assessments to identify and mitigate potential quality issues.
  • Collaborated with cross-functional teams to develop and implement process and system improvements.
  • Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.
  • Created and maintained quality management systems to align with industry standards.

Director of Quality Assurance

Heading In The Right Direction
10.2012 - 06.2013
  • Authored documentation for internal use by QA personnel, setting guidelines for review activities and reporting requirements.
  • Oversaw QA operational activities such as sampling, inspection and line monitoring, verifying compliance with prescribed fault rates and tolerance goals.
  • Interfaced directly with high-level executives within client companies, addressing concerns and correcting perceived faults to maintain smooth customer relationships.
  • Established and oversaw company-wide Quality Management System (QMS), maintaining compliance with State, HIPAA and CARF standards and enhancing internal outcomes.
  • Determined quality department standards, practices, and procedures.
  • Applied coaching techniques and tools to support managers and team members in improving performance.
  • Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.

Intensive In-Home Therapist

Heading In The Right Direction
02.2011 - 09.2012
  • Delivered quality, comprehensive and well-integrated clinical services in alignment with patient needs.
  • Completed assessments and planned customized treatments, applying wide range of resources.
  • Assisted youth in improving self-esteem, communication and coping skills.
  • Prepared and maintained comprehensive progress reports for review by various parties.
  • Planned and organized individual, family and group therapy for patients ranging in ages and issues.
  • Supervised case manager and skill builder as well as provided LCSW supervision.

Intensive In-Home Therapist

Access Family Services
09.2009 - 02.2011
  • Delivered quality, comprehensive and well-integrated clinical services in alignment with patient needs.
  • Completed assessments and planned customized treatments, applying wide range of resources.
  • Assisted youth in improving self-esteem, communication and coping skills.
  • Prepared and maintained comprehensive progress reports for review by various parties.
  • Planned and organized individual, family and group therapy for patients ranging in ages and issues.
  • Supervised case manager, skill builder and provided supervision for LCSW licensure.

School Based Therapist

Family Preservation Services
11.2006 - 09.2009
  • Selected, administered and scored psychological tests.
  • Collaborated with educators, school administrators and external professionals in development of Individualized Education Plans (IEPs).
  • Utilized formal and established testing protocols to evaluate educational, emotional and behavioral needs of students.
  • Compiled and interpreted students' test results along with information from teachers and parents to diagnose conditions and assess eligibility for special services.
  • Met with students to conduct individual assessments and determine academic and mental health needs.
  • Led staff and faculty training and development to support program objectives.

Crisis Therapist

New Vistas Behavioral Health
07.2005 - 10.2006
  • Demonstrated excellent communication skills in working with hospital staff, patients, families, law enforcement and referral agencies.
  • Assessed patients for level of care determinations.
  • Leveraged strong critical thinking skills to manage complex psychiatric cases.
  • Coordinated inpatient and outpatient services for children, adolescents, adults and geriatric patients.
  • Helped families understand treatment options.
  • Assessed patient behavior, moods, and other responses to determine correct diagnosis and devise treatment plans.
  • Assisted clients in exploring feelings and understanding behaviors.
  • Collaborated with other professionals to coordinate comprehensive care for clients.

Inpatient Therapist

University Of Mississippi Medical Center
06.2004 - 07.2005
  • Screened new clients to identify presenting problems and address urgent issues.
  • Met with clinical supervisor regularly to review client cases.
  • Provided individual, couples and family therapy to adults, adolescents and children experiencing biopsychosocial stressors.
  • Documented encounters with clients into EMR.
  • Collaborated with clients, physicians and other providers to develop and implement client-centered interventions and treatment plans.
  • Delivered quality, comprehensive and well-integrated clinical services in alignment with patient needs.
  • Completed assessments and planned customized treatments, applying wide range of resources.

Education

Masters of Social Work - Social Work

University of Louisville
Louisville, KY
05.2004

Bachelor of Arts - Psychology

University of Mississippi
University, Mississippi
05.2002

Skills

  • Crisis Intervention
  • Group Therapy Facilitation
  • Client Relations
  • Documentation Requirements
  • Supervision
  • Compliance
  • Audit
  • Training
  • Risk Assessment
  • Policy
  • Procedure
  • Program Development

Timeline

Therapist

Better Help
09.2023 - Current

Quality Risk Coordinator

Community Reach Center
10.2018 - 06.2019

Director of Quality Assurance and Compliance

Community Reach Center
10.2016 - 10.2017

Quality Assurance Manager

Community Reach Center
02.2014 - 10.2016

Director of Quality Assurance

Heading In The Right Direction
10.2012 - 06.2013

Intensive In-Home Therapist

Heading In The Right Direction
02.2011 - 09.2012

Intensive In-Home Therapist

Access Family Services
09.2009 - 02.2011

School Based Therapist

Family Preservation Services
11.2006 - 09.2009

Crisis Therapist

New Vistas Behavioral Health
07.2005 - 10.2006

Inpatient Therapist

University Of Mississippi Medical Center
06.2004 - 07.2005

Masters of Social Work - Social Work

University of Louisville

Bachelor of Arts - Psychology

University of Mississippi

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Mary Ashley Langston