Mary Ashton Talley
Prairieville,LA
Summary
Dedicated veterinary receptionist with a passion for animal care and a proven track record of delivering exceptional customer service and telephone support. Recognized for maintaining composure and confidence in high-pressure situations, ensuring clients and pets receive the best possible care. While also working, I am committed to continuous learning and skill development in Clinical Mental Health Counseling, contributing effectively to team dynamics while excelling in independent tasks. Energetic and self-directed, consistently achieving superior performance in both autonomous and collaborative projects.
Overview
11
11
years of professional experience
Work History
Veterinary Receptionist
Kleinpeter Veterinary Hospital
02.2023 - Current
- Managed multi-line phone system and pleasantly greeted patients.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Confirm next day appointments and surgeries for following days.
- Maintained current and accurate medical records for patients.
- Received and routed laboratory results to correct clinical staff members.
Veterinary Assistant/Receptionist
Coursey Blvd Animal Hospital
10.2022 - 02.2023
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Administered medications to animals in treatment and documented changes in condition.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted senior staff with blood analyses and physical assessments.
- Provided customer support to clients, answering questions and addressing concerns.
- Educated clients on post-surgical care and nutrition.
- Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
- Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
Therapy Technician
The Emerge Center
07.2020 - 10.2022
- I worked in a specific program called Bloom. Bloom is a program for children, ages three to five, who have a diagnosis of autism who receive speech, occupational, and applied behavioral analysis (ABA) services. This program is to prepare these children to go into the school system. My role was to assist the children during their group speech and occupational therapy sessions. Also, to insure that the children are getting the most out of these sessions, using their appropriate communication devices, implementing activities of daily living (ADLs), working on playing appropriately with peers and with toys.
Therapy Technician
The Center for Pediatric Therapy
03.2019 - 03.2020
- Assisting with physical, occupational and speech therapists during therapy sessions. Preparing food for feeding therapy session and cleanup after. Prepping rooms for therapy sessions and art projects throughout the week for clients to create. Sanitizing rooms, toys, and equipment once the clients were gone were a main part of the job. Making sure that the center was clean for clients and their families before, during and after therapy. Lastly, anything the front desk needed (filing current papers, filing discharged charts, etc.).
Registered Line Technician
THE TOUCHSTONE CENTER
09.2018 - 02.2019
- Working with children with autism, learning differences and behavioral challenges, helping them acquire skills that improve their daily lives. Also, working on social understanding and communication as well as other daily routines or behaviors such as toileting, eating habits, or play skills . Implementing a highly individualized basis, emphasizing and reinforcing positive behavior change, using the science of Applied Behavior Analysis (ABA). Not only working with children but also with highly educated analysts to make a difference in the lives of these children.
- Having a mature and professional desire to learn and grow but also loving on the clients and enjoy the challenges as much as the successes. Installing the scientific method (Applied Behavior Analysis) to positively influence the behavior of individuals, with and without disabilities. This approach can help individuals make positive behavior changes at home, at work or at school.
Customer Service/ Sales
Office Depot
01.2017 - 12.2017
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Cross-trained and backed up other customer service managers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Student Worker
Nicholls State University- Police
08.2016 - 08.2017
- Took and followed detailed directions from others.
- Worked in team environment to maintain high levels of productivity.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
Floral Help
Libby's Flowers
06.2014 - 07.2015
- Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Education
Master of Arts - Clinical Mental Health Counseling
University of Phoenix Online
Tempe, AZ04-2028
Bachelor's degree - Communication Disorders
Nicholls State University
Thibodaux, LA12.2019
Skills
- Autism Experience
- Verbal and written communication
- Medical Terminology
- Experience with Children
- Group Therapy
- Appointment scheduling
- Recordkeeping
- Compassionate care
- Patient charting
- Telephone management
- Payment processing
- Appointment setting
Timeline
Veterinary Receptionist
Kleinpeter Veterinary Hospital
02.2023 - Current
Veterinary Assistant/Receptionist
Coursey Blvd Animal Hospital
10.2022 - 02.2023
Therapy Technician
The Emerge Center
07.2020 - 10.2022
Therapy Technician
The Center for Pediatric Therapy
03.2019 - 03.2020
Registered Line Technician
THE TOUCHSTONE CENTER
09.2018 - 02.2019
Customer Service/ Sales
Office Depot
01.2017 - 12.2017
Student Worker
Nicholls State University- Police
08.2016 - 08.2017
Floral Help
Libby's Flowers
06.2014 - 07.2015
Master of Arts - Clinical Mental Health Counseling
University of Phoenix Online
Bachelor's degree - Communication Disorders
Nicholls State University
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