Maryaura Batres
Lehigh Acres
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Hairstylist's Assistant
Sola Salons Studios
06.2022 - Current
- Checked in with clients to confirm comfort throughout appointments and services.
- Offered exceptional service and support to walk-in and scheduled customers.
- Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
- Updated client records and maintained client confidentiality.
- Consulted with clients on current trends and offered advice on flattering cuts and styles.
- Studied advanced techniques to develop proficiency and better serve customers.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Front Desk Receptionist Cashier
Bjs Wholesales Club
05.2021 - 11.2022
- Approached every question or concern with calm and level-headed approach.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated register system to process new purchases, item returns, and merchandise exchanges.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Cashier
Restaurant Depot
06.2019 - 12.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Learned duties for various positions and provided backup at key times.
- Helped customers complete purchases, locate items.
Education
Cosmetolegist -
Sunstate Academy
Fort Myers, FL05.2022
High School Diploma -
E-Cubed Academy
Providence, RI05.2020
Skills
- Training Development Aptitude
- Problem-Solving Ability
- Stocking and Replenishing
- Quality Control
- Staff Training
- Calm and Professional Under Pressure
- Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Hairstylist's Assistant
Sola Salons Studios
06.2022 - Current
Front Desk Receptionist Cashier
Bjs Wholesales Club
05.2021 - 11.2022
Cashier
Restaurant Depot
06.2019 - 12.2021
Cosmetolegist -
Sunstate Academy
High School Diploma -
E-Cubed Academy