Mary B Jones
Case Manager / Owner of Bayou Blessings Home Healthcare and Transportation LLC
Casa Grande,AZ
Summary
I am currently in the position of a Correctional Officer and Unit Case Manager .Work duties include establishing continuous patrols and effectively securing assigned buildings. Due to my strong work ethic to provide safe and secure environment I was promoted quickly to case manager . My background in healthcare ,with venipuncture experience as well as caring for the elderly and response to emergency circumstances aiding my current employers decision to give me a supervising company within the company .My keen social skills from out reach programs and a profound understanding of securing confidential information such as HIPPA made me an ideal choice for the case manager position.I offer a well rounded background due to being seasoned security team member with advanced understanding of facility, grounds, personnel and asset security practices. I'm highly observant and diligent with high integrity, strong attention to detail and excellent problem-solving abilities. Trained in weapons, defensive tactics and conflict de-escalation techniques.
I am also a patient-focused due to recently graduating in the business health management focus . This experience and education helps keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement I have developed leadership and a talented in finding balanced solutions and resolving conflicts.I obtained excellent research, technical and problem-solving skills and became extremely detail-oriented and able to learn new concepts quickly.
Overview
23
23
years of professional experience
Work History
Correctional Guard/ Unit Case Manager
Core Civic
Florence, AZ
03.2023 - Current
- Core Civic Corrections @ Red Rock Correctional Facility
- Gained strong leadership skills by managing projects from start to finish.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked effectively in fast-paced environments.
- Developed strong communication and organizational skills through working on group projects.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
Personal Assistant
Dr Russell, Community Renewal
01.2020 - Current
Owner/Operator
Bayou Blessings Caregiver
Monroe , Louisiana
01.2022 - Current
- Family care (worked with own family) 20,000-40,000 yearly
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven ability to develop and implement creative solutions to complex problems.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted patients with self-administered medications.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Provided safe mobility support to help patients move around personal and public spaces.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Transported clients to and from medical appointments with safety and efficiency.
- Scheduled daily and weekly care hours for client caseload.
- Maintained entire family's schedule and organized events.
- Liaised with key accounts to deliver targeted administrative household support.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
Caregiver
Home Care Assistance of
Albuquerque, Nm
04.2022 - 02.2023
- Gained strong leadership skills by managing projects from start to finish.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to develop and implement creative solutions to complex problems.
Drill Pipe Inspector
United States Airforce
Navasota, Texas
09.2008 - 03.2009
- Antonio Tx DD214 available upon request
- NOV
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Completed precise measurements using special tools.
- Communicated with production team members about quality issues.
- Performed visual inspections and non-destructive tests where appropriate.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Identified and documented quality discrepancies for management to develop resolutions.
- Performed root cause analysis to identify and resolve defects, improving quality standards.
- Developed and implemented inspection processes to define criteria and quality control measures.
- Resolved customer complaints by investigating problems and developing solutions.
- Collaborated with production staff to establish and meet quality standards
- Inspected incoming and outgoing materials for accuracy and quality.
- Monitored inventory levels to restock materials and maintain consistent supply.
- Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Performed tests and inspections to conform to established standards.
- Collected and analyzed data to measure effectiveness of quality control processes.
- Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
- Drafted technical documents such as deviation reports, testing protocol and trend analyses.
- Reported problems and concerns to management.
- Assessed products or services to evaluate conformance with quality standards.
- Liaised between quality control and other departments and contractors, providing project updates and consultation.
- Conducted data review and followed standard practices to find solutions.
Seasonal cashier
WalMart
Ottawa, Ks
09.2005 - 02.2006
- Stocker 6.40hr
- Quickly and accurately counted drawers at start and end of each shift.
- Assisted customers by answering questions and fulfilling requests.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Monitored areas for security issues and safety hazards.
- Restocked and organized merchandise in front lanes.
- Processed both cash and card purchases and returns.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Increased customer loyalty and retention.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Communicated with customers and team members to solve problems.
- Interpreted and enforced operating instructions, procedures and safety rules.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Controlled merchandise zoning and monitored compliance with merchandising guidelines.
- Trained team members on cash register operation and cash handling.
- Educated employees on register use, merchandising, and customer service.
- Operated POS cash register and equipment to collect payments.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Resolved escalated customer disputes with special actions such as discounts.
- Managed staffing levels to provide optimal support for cash register operations.
- Helped management develop employee improvement plans and motivate team members to continually improve.
- Maintained stock to meet expected customer demand.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Mentored new team members on sales software system operation.
- Facilitated and logged store opening, closing, and shift changes.
- Alleviated customer service needs with policy-appropriate solutions.
- Reconciled daily totals to maintain balanced and compliant ledgers.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Led cashiers and associates in providing thoughtful customer service.
- Set and updated employee schedules to fulfill gaps based on expected customer demands.
- Maintained and updated security protocols for front desk operations.
Correctional officer
Ferguson Unit Midway
, Texas
02.2005 - 08.2005
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Booked new inmates into facility and processed inmates for release.
- Completed intake paperwork, fingerprints, and searches.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Inspected work sites and crew trucks for contraband, cleanliness, and safety.
- Observed behavior of residents individually and in groups.
- Received and accounted for personal possessions and determined inmate work assignments.
- Conducted routine and emergency head counts.
- Assisted in development of procedures and policies to maintain peace and order in facility.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Identified needed updates to correctional plans and assigned inmates to appropriate housing.
- Provided guidance and support to inmates to help reintegrate in society and establish new beginnings.
- Interviewed inmates to obtain information and assess needs.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Established positive working relationships and maintained boundaries with resident offenders.
- Provided assistance and guidance to inmates regarding daily activities.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Assisted in intake and release of inmates.
- Supervised inmates during meals, recreation and other activities.
- Conducted security checks of inmates and living areas.
- Administered drug tests to inmates.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Enforced rules and regulations to maintain order among inmates.
- Documented inmate behavior and activities in logbooks.
- Responded to inquiries from inmates and other members of public.
- Restrained juvenile inmates when disturbances required physical intervention.
- Received and inspected mail, property and funds from visitors on behalf of designated inmates.
Patient Care Technician
Davita Dialysis
01.2011
personal assistant
Willie Jerry Jones Insurance& Bailbonds Co, Insurance
Huntsville, Tx
04.2001 - 05.2003
- Hr
- Contact person Laquita Bass @ Bass, 936-577-8267
- Responded to customer calls swiftly to resolve issues and answer questions.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Maintained high standards of customer service by building relationships with clients.
- Utilized CRM software to manage client relationships.
- Created detailed reports for management to track performance and sales.
- Cross-sold insurance products to existing clients to reach sales targets.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Investigated and processed claims swiftly to keep customers satisfied.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Developed and implemented marketing strategies to boost sales and increase customer base.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Researched and identified potential new markets.
- Finalized sales and collected necessary deposits.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Kept detailed track of household and maintenance inventory and schedules.
- Displayed absolute discretion at handling confidential information.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Provided multifaceted services to professionals by managing mail, scheduling appointments, and other administrative tasks.
- Maintained and organized all shared drives, documents and spreadsheets in Google Workspace.
- Attended meetings, took notes and tracked action items.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
- Experienced with productivity tools such as Slack, Zoom, Google Docs and Sheets, ClickUp and Asana.
- Served as point of contact between clients and managerial staff.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Used discretion when handling confidential information.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Collaborated in cloud environments such as Trello and Google Workspace.
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
- Participated in team meetings and staff training sessions.
- Liaised with key accounts to deliver targeted administrative household support.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Provided emotional support and companionship to clients.
- Monitored and reported any changes in clients' physical and mental health.
- Developed and implemented individual care plans tailored to needs of each client.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Provided assistance with medication management.
- Encouraged clients to take part in activities tailored to individual needs.
- Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
- Helped clients to maintain independence and quality of life.
- Assisted with clients or patients with daily activities by helping with bathing, grooming, dressing and meal preparation.
- Developed and implemented activities to improve clients' quality of life.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Coordinated appointments with medical professionals.
- Preserved patient safety by following safety protocols.
- Facilitated transportation to and from appointments.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Assisted clients with physical therapy exercises.
- Maintained entire family's schedule and organized events.
Interviewer
PromarkResearch
Huntsville, Texas
11.2004 - 01.2005
- Participated in data mining activities to uncover insights from various sources.
- Followed established guidelines and recommendations from supervisors to complete quality interviews.
- Conducted telephone interviews of general population to collect data for [Type] studies.
- Made limited number of deviations from interview script to address unique customer dialogue during interview.
- Maintained confidentiality of customer information and company procedures.
- Recorded customer survey answers verbatim to achieve 100% accurate reporting.
- Logged survey questions, customer answers and customer behavior directly into [Software] database.
- Performed quality control procedures to verify accuracy of spelling and grammar.
- Conducted consumer surveys and analyzed purchasing trends.
- Provided feedback and assistance to colleagues on interview techniques and customer service questions.
- Coded data from participant interviews.
- Attended pre-shift briefings and meetings to receive up-to-date information and changes in daily scheduling.
- Maintained patience and professionalism despite negative customer interactions.
- Followed strict guidelines to receive unbiased, unprompted responses.
- Maintained customer engagement by completing short surveys with minimal complexity.
- Conducted interviews with participants to assess eligibility.
- Met with hiring managers to discuss and develop job profiles and interview questions.
- Developed and implemented interviewing processes to achieve consistent and structured approach.
- Created and administered pre-employment assessments to measure candidate suitability.
- Stayed up-to-date with industry trends and best practices in interviewing and selection to offer updated services.
- Communicated with hiring managers to deliver feedback on candidate's performance in each interview stage.
- Assisted in coordination of on-site interviews, managing schedule to stay organized.
- Trained and coached new recruiters to improve individual's interviewing capabilities.
- Utilized behavioral-based interviewing techniques to evaluate candidates' experience and skills.
- Collaborated with other HR team members to develop more comprehensive and successful interview processes.
- Prepared and sent interview confirmation letters to candidates to confirm interview arrangements.
- Built relationships with recruiters and hiring managers to enhance success of recruitment process.
- Adapted interview style to suit needs of position and candidate.
- Conducted phone and video interviews to assess candidates based in remote locations.
- Reviewed resumes and application materials to understand background and experience of each candidate.
Education
B.S - Business, healthcare management
07.2023
Dialysis tech course / Patient care tech -
12.2010
Phlebotomy course completed -
04.2007
05.2004
Skills
- Supervision of inmates
- Armed weapons qualified
- Strategic skills
- Physical Stamina
- Law Enforcement
- Surveillance
- Document Preparation
- Emergency Response
- Crime Prevention
- Visitor Assistance
- Verbal and Written Communication
- Security Systems
- Theft Prevention
- Punctuality
- Reporting Skills
- De-Escalation Techniques
- Pattern Recognition
- Ground Patrol
- Customer Service
- Security Team Coordination
- Security Regulation Enforcement
- Intrusion Detection
- Secure Transportation
- Premises Surveillance
- Evidence Collection
- CCTV Monitoring
- Incident Reporting
- Federal and State Regulation Compliance
- Reliable and Responsible
- Vigilant and Watchful
- Crisis Management Plans
- Coaching and Mentoring
- Law Enforcement Collaboration
- Detailed Activity Logs
- Security Procedures Knowledge
- Schedule Coordination
- Data Entry
- Student Security
- Security Operations
- Project Management Software
- Risk Assessment
- Honest and Dependable
- Adaptable and Flexible
- First Aid Certified
- Reliability
- Emergency Security
- Criminal Law
- Physical Combat Trained
- System Inspection and Maintenance
- Firearms Expertise
- Security Needs Assessment
- CPR Certified
- First Aid Training
- Patrolling
- Team Leadership
- Armed Security Guard Certification
- Active Listening
- Employee and Visitor Screening
- Convoy Protection
- Operations oversight
- Business planning
- Staffing
- Human Resource Management
- Documentation and reporting
- Relationship Management
- Vehicle inspections
- Direct Patient Care
- Behavioral Management
- Clinical quality program standards
- Case management
- Patient Management
- Care plan assessment
- Medical office administration
- Verbal and written communication skills
- Medical Records Management
- Patient Assessments
- Flexible schedule and availability
- Meal planning and preparation
- State regulations knowledge
- Medication Administration
- Chronic disease management
- Cross-functional communication
- Financial administration
- Business Development
- Operations management
- Employee management
- Strategic planning
- Business administration
- Staff Management
- Staff training and development
- Budgeting
- Negotiation
References
References Dr Russel Minor/ head director Community renewal-318-560-4271
Samantha Baier-military and tdcj co worker-619-665-2163
Jon Carlos Cortez Jr Ceo Real Estate and restaurant chain owner -747-218-6852
Interests
Bedias United Methodist Church-Contact person 9363553716 helped as Choir Director for youth
helped as youth director for vbs with preschool and music activities helped with Bedias United methodist church choir fundraiser
Timeline
Correctional Guard/ Unit Case Manager - Core Civic
03.2023 - Current
Caregiver - Home Care Assistance of
04.2022 - 02.2023
Owner/Operator - Bayou Blessings Caregiver
01.2022 - Current
Personal Assistant - Dr Russell, Community Renewal
01.2020 - Current
Patient Care Technician - Davita Dialysis
01.2011
Drill Pipe Inspector - United States Airforce
09.2008 - 03.2009
Seasonal cashier - WalMart
09.2005 - 02.2006
Correctional officer - Ferguson Unit Midway
02.2005 - 08.2005
Interviewer - PromarkResearch
11.2004 - 01.2005
personal assistant - Willie Jerry Jones Insurance& Bailbonds Co, Insurance
04.2001 - 05.2003
Capella University - B.S, Business, healthcare management
Capella University - Dialysis tech course / Patient care tech,
Sam Houston State University - Phlebotomy course completed,
Huntsville High School- 441 FM 2821 - ,