Mary B. Miller
Darien,GA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly motivated professional with 30+ years of administrative and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and customers. Comfortable working independently as manager and leader and as collaborative team member. Successful at bringing in and training staff to handle customer and business needs. Respectful of people from different backgrounds. Broad experience including office management, accounting, accounts receivable and payable, vendor negotiations and contract management. Previously recognized for exemplary customer service and team collaboration.
Overview
13
13
years of professional experience
Work History
Owner
Life Choice Admin Services, LLC
Darien, GA
08.2023 - Current
- Research and investigation to facilitate best outcome for clients/customers.
- Provided assistance to other local businesses and private customers with property damage claims, from initial filing, communication with insurance adjusters, tow companies, etc. to final payment of their claims.
- Identify new opportunities for growth, expansion, and diversification for the business.
- Review documents related to business operations and offer help and support for business licenses, liquor licenses, etc.
- Prepare promissory notes, Wills, quitclaim deeds, pleadings for individuals to file on their own behalf and any service that requires research, drafting or filing for customers who are in need of assistance including filing complaints online with state officials.
- Prepare correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar, and spelling.
- Offer Notary Public service to those in need.
- Provided direction and guidance to clients; i.e. seek professional assistance through doctors, lawyers or other statesmen.
- Maintain relationships with existing clients by providing superior customer service.
Administrative Asst.
CKA Auto Sales, LLC
Brunswick, GA
01.2016 - 07.2023
- Provided administrative support to owner including fielding telephone calls, responding to emails and scheduling meetings.
- Processed purchase orders for office supplies and services as needed.
- Maintained confidential files related to personnel matters and sensitive business information regarding owner's personal affairs.
- Gathered information, scanned records and maintained confidentiality of electronic data to attorneys.
- Delivered optimal administrative, customer service and case management support including bankruptcy files, collection files and overall, customer files.
- Maintained computer- and paper-based filing and organization systems for records, reports and documents.
- Provided accurate, up-to-date information to external parties through emails, phone calls and in-person meetings with owner with attorneys, accountants and other businessmen/women as needed.
- Prepared invoices, contracts, promissory notes and other documents as needed by owner.
- Updated and implemented administrative support changes to documents and other instruments to be used by other personnel.
- Other roles included taking cash and credit card payments for multiple businesses for the owner, including real estate, car payments, insurance payments, tow bill payments, etc.
- Helped with banking needs, signing of checks, deposits and use of cash flow system within Quickbooks.
- Helped in the formation of other businesses, maintain business licenses, etc. as required annually and when need arose in formation of additional small businesses.
Operations Manager
Golden Isles Linen Service, Inc.
Brunswick, GA
09.2010 - 10.2022
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Managed staffing needs through recruitment, selection and training, disciplinary action as necessary.
- Directed staff by providing guidance, training, and support in order to meet company objectives.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Improved day to day morale and management communication by creating employee recognition and rewards practices.
- Enforced federal, state, local and company rules for safety and operations.
- Oversaw financial management, budget management, accounting and payroll activities.
- Aided senior leadership during executive decision-making process by discussing and recommending corrective actions and improvements.
- Controlled departmental facilities use and approved requests for repairs or improvements.
- Contributed to proposal and contract development, negotiations and meetings.
- Resolved challenges associated with company vendors and service calls.
- Engaged with existing and potential clients to gain insight into needs.
- Created company handbook to document corporate policies and procedures.
- Prepared staff work schedules and assigned team members to specific duties and delegated priorities of daily workflow.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company policies.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked, including chemicals, cleaning supplies and linen inventory.
- Kept superiors apprised of day to day functions, workflow, operational down falls, and revenue, etc.
- Maintained weekly/daily route schedules for route driver.
- Also responsible for all office administration work, including monthly invoices to customers, recording incoming payments via route driver or mail payments, in Quickbooks, all banking related issues (i.e. deposits, reconciliation, etc.), weekly payroll, phone calls, filing, etc.
Education
High School Diploma -
Ledyard High School
Ledyard, CT06-1975
Some College (No Degree) - Computer Science
Essex College
Baltimore, MDSkills
- Verbal and Written Communication
- Customer Relations/Client Services
- Operations Management
- Hiring and Staffing
- Employee Development
- Business Administration
- Solution Seeker
Notary Public
- Notary Public, State of Georgia since 2010
- Current Commission Expires June 24, 2025
References
References available upon request.
Timeline
Owner
Life Choice Admin Services, LLC
08.2023 - Current
Administrative Asst.
CKA Auto Sales, LLC
01.2016 - 07.2023
Operations Manager
Golden Isles Linen Service, Inc.
09.2010 - 10.2022
High School Diploma -
Ledyard High School
Some College (No Degree) - Computer Science
Essex College
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