Mary B. Olieman

Responsible for promoting and selling Company products and services that are both current and emerging. Used a consultative sales approach to ensure customers receive the best value by:

• Driving sales by connecting with new and existing customers over the phone and matching them with the perfect Xfinity solutions
• Great listener and problem-solver by asking the right questions, understand customer needs, and offer tailored solutions
• Turned every interaction into an opportunity to help customers discover our amazing products and services
• Built genuine connections with customers by being friendly, professional, and authentic
• Worked well in a fast-paced environment while hitting my goals and maintaining high-quality service
• Tech-savvy - used various systems and tools to process sales and keep customer information up-to-date
• Engaged in team chat to promote a positive work environment
• Strong communication skills and attention to detail
• Understand Comcast's Operating Principles; made them the guidelines for how I did my job.
• Owned the customer experience - thought and acted in ways that put the customers first, gave them seamless digital options at every touchpoint, and made them promoters of Comcasts’ products and services.
• Enthusiastic learner, used and advocated our game-changing technology, products and services, especially the digital tools and experiences.
• An active part of the Net Promoter System - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.

Customer Service Representative part of a team of professionals dedicated to assisting customers with billing issues, technical questions or just general help with their service accomplishing this by using various tools and systems, research sauvy and resolution skills.

• Answer customer requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas
• Continually maintain working knowledge of all company products, services and promotions, made recommendations according to customer's needs on features, accessories, upgrades and rate plans
• Utilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories
• Responsible for credit/inbound collections, activation, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required
• Meet and surpass sales quotas monthly
• Assist in training new employees as needed/required by manager to assist in Driving Sales for our team
• Work within a team environment
• Updated account information to maintain customer records
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Recommended products to customers, thoroughly explaining details
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
• Clarified customer issues and determined root cause of problems to resolve product or service complaints
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
• .Improved sales abilities and product knowledge on a continuous basis to provide optimal service and achieve quotas
• Surpassed sales goals through implementation of effective marketing strategies
• Provided onboarding and guidance to other sales representatives to meet sales goals. Used an empathic ear to develop strong conflict resolution and relationship building skills to retain valued customers
• Offered customized solutions and transform a frustrating experience into a positive best in class outcome for the customer.

• Greet and assist patients/guest in a timely manner Provide information, direction and assistance to families and visitors
• Register and pre-register patients according to registration policies and procedures
• Schedule all major hospital tests for Doctor's offices Maintain a friendly professional relationship with Doctor Offices, their staff, and hospital staff members
• Verify all demographic information of the patient; verify doctor's orders and diagnosis
• Work within a team environment
• Distributed informational materials, necessary forms and hospital procedures to patients
• Accurately inputted patient and insurance information into company's computer system
• Visited patients' rooms to collect insurance and financial information required for registrations
• Interpreted physician's orders accurately to input correct testing information and verify admissions criteria