Mary Barbara Dominguez
Silver City
Summary
Dedicated Customer Service Representative proficient in CRM software and complaint resolution. Committed to enhancing service quality and ensuring customer satisfaction through effective communication.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Carenet
San Antonio
08.2017 - 11.2018
- Resolved customer inquiries by providing accurate information on products and services.
- Utilized CRM systems to document customer interactions and improve service efficiency.
- Assured service quality by adhering to company standards and protocols.
- Handled complaint resolutions effectively, maintaining a calm demeanor under pressure.
- Supported service quality improvement initiatives through regular training sessions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong relationships with customers by providing personalized assistance and support.
Administrative Office Manager
Horizon Home Health & Hospice Inc.
Silver City
05.2007 - 05.2017
- Coordinated office operations to improve workflow efficiency and enhance service delivery.
- Maintained comprehensive documentation control systems to ensure compliance and accessibility.
- Assisted in budget oversight by monitoring expenditures and preparing financial reports.
- Managed scheduling of meetings and appointments to optimize executive time management.
- Implemented office management best practices to improve overall operational effectiveness.
- Developed and maintained filing systems to ensure organized access to information.
- Handled incoming calls, emails, and other correspondence from clients and vendors.
- Answered customer inquiries promptly via phone or email.
- Processed invoices for payment in a timely manner.
- Established procedures for record keeping, data entry, and information management.
- Organized the filing system and managed daily operations of the office.
- Prepared agendas and took minutes during meetings.
- Ensured compliance with all legal requirements related to the office's functions.
- Assisted with payroll processing by verifying timesheets and submitting them to the HR department on time.
- Ordered office supplies and equipment when necessary.
- Maintained accurate employee records in accordance with applicable laws.
- Monitored office inventory to maintain supply levels.
- Oversaw CRM updates and backups, report generation, and troubleshooting requisition.
- Launched new company website and supported system integration.
- Handled confidential information with discretion and integrity.
Education
Some College (No Degree) -
Stratford Career Institute
Skills
- CRM software utilization
- Complaint resolution
- Service quality assurance
- Time management
- Data entry and management
- Effective communication
- Attention to detail
- Courteous demeanor
- Punctuality and reliability
Timeline
Customer Service Representative
Carenet
08.2017 - 11.2018
Administrative Office Manager
Horizon Home Health & Hospice Inc.
05.2007 - 05.2017
Some College (No Degree) -
Stratford Career Institute