Marybel Villarreal
Bellas Crafts
Fort Worth,TX
1
Language
27
years of professional experience
I take pride in customer service and sales expertise. I've managed to always advance in all my jobs, by over achieving any expectations. Im Skilled in consultative sales and computer proficiency, I excel in staff education and training, achieving significant improvements in performance. And through out the years, I always end up getting lead opportunities and training any newcomers. My experiences have demonstrated my ability to handle paperwork processing efficiently, contributing to a results-driven team environment. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing. Im a fast learner, always willing to learn and expand my knowledge and I have many years of working in a professional setting.
Work History
Handmade Crafts Artist
6 Years 9 Months- Followed market trends and research to establish innovative product offerings for consumers. Turn in orders by deadlines.
- Supplied necessary materials and equipment for efficient operations.
- Built relationships to promote new projects.
Income Tax Preparer
1 Year 7 Months- Contacted IRS and relevant government organizations on behalf of clients to resolve tax self-preparation issues.
- Completed and filed tax returns with local, state, and federal departments, ensuring compliance with regulations.
- Provided exceptional customer service to resolve issues quickly, resulting in positive feedback from clients.
- Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Conducted client interviews to collect financial data, identify deductions, and determine eligible tax credits.
Contact Lens Technician
1 Year 3 Months- Fit contact lenses, ensuring accurate measurements and comfortable patient adaptation.
- Educated patients on insertion, removal, cleaning, and proper lens care.
- Verified prescriptions and coordinated lens orders with optical suppliers.
- Maintained contact lens inventory, restocking supplies and tracking product availability.
- Assisted optometrists with pretesting, follow-up visits, and contact lens evaluations.
- Documented patient information and lens specifications in practice management systems.
- Resolved lens-related concerns, including fit issues, comfort complaints, and replacement needs.
- Trained staff on contact lens procedures, office workflow, and patient service standards.
- Entered prescription data into computer and initiated new contact lens orders.
- Worked closely with manufacturers'' representatives to stay informed about new product releases and advancements in contact lens technology.
- Supported optometrists in delivering thorough eye care by assisting with diagnostic tests and measurements for contact lens fitting.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
Auto Insurance Agent
3 Years 10 Months- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Developed sales strategies to increase sales of insurance policies.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Finalized sales and collected necessary deposits.
- Educated clients on insurance policies and procedures.
- Accounting- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Accounting-Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Accounting-Reconciled accounts and reviewed expense data, net worth, and assets.
- Income tax Preparer- Completed and filed returns with tax departments at local, state, and federal levels.
- Income tax preparer-Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- ITP-Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
- Notary-Maintained comprehensive understanding of digital fraud and electronic signature verification, keeping sensitive documents secure and verifying authenticity.
- Coached junior training staff on correct procedures and optimization strategies.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Open- Close responsibilities, cashier balancing, and money deposits to bank.
- Processed applications, renewals, and endorsements with accuracy and attention to compliance.
Lead Optician
3 Years 11 Months- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Utilized advanced knowledge of ocular anatomy, physiology and optics to provide proper eyewear.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
- Measured pupillary distance, segment height, and other fit specifications for precise eyewear fabrication.
- Managed optical inventory, tracking frame stock, lens products, and reorder needs.
- Verified eyewear orders for prescription accuracy, special coatings, and lab requirements.
- Adjusted and repaired eyeglasses to improve fit, comfort, and alignment.
- Educated patients on lens care, frame maintenance, and eyewear usage.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
Optician
2 Years- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
- Measured pupillary distance and adjusted eyewear for accurate fit and comfort.
Finacial Loan Officer
1 Year 11 Months- Submitted loan applications to underwriter for verification and recommendations.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Examined customer loan applications for loan approvals and denials.
- Negotiated loan terms to provide favorable outcomes for both customers and lenders.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
Optician
3 Years 11 Months- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
Receptionist
11 Months- Managed multiple tasks and met time-sensitive deadlines.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained confidentiality of information regarding clients and company.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled cash transactions and maintained sales and payments records accurately.
Gas Station Attendant
5 Years 11 Months- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Maintained inventory of all saleable items.
- Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
- Inspected fuel pumps and fuel tanks for proper operations and safety.
- Trained and mentored new employees on company procedures and safety protocols.
Education
High School Diploma
Skills
Scheduling
Paperwork Processing
Data Entry
Consultative Sales
Appointment Scheduling
Sales expertise
Staff education and training
Money handling abilities
Order Fulfillment
Customer Service
Strategic sales knowledge
Computer Proficiency
Professional telephone demeanor
Creative designing
Time management
Multitasking
Problem-solving abilities
Attention to detail
Organizational skills
Languages
Spanish
Full Professional
Timeline
Handmade Crafts Artist
Bellas Crafts
01.2020 - CurrentRead More
Income Tax Preparer
H&r Block
05.2019 - 12.2020Read More
Contact Lens Technician
Lake Worth Vision Source
01.2018 - 04.2019Read More
Auto Insurance Agent
Cuenta Conmigo
01.2015 - 11.2018Read More
Lead Optician
Eagle Mountain Family Eye Care
04.2010 - 03.2014Read More
Optician
Walmart
12.2008 - 12.2010Read More
Finacial Loan Officer
PLS Financial Services
01.2007 - 12.2008Read More
Optician
Sams Club
01.2005 - 12.2008Read More
Receptionist
Trans Vision Center
01.2005 - 12.2005Read More
Gas Station Attendant
Carnival Food Store
01.2000 - 12.2005Read More
North Side High School
High School Diploma
Read More