Marybell Gonzalez
Youngstown,OH
Summary
Proficient and polite Patient Registrar dedicated to offering excellent customer service and administrative support. Skilled in ensuring timely patient processing through effective communication and staff coordination. Competent in scheduling, record keeping and insurance processing.
Overview
36
36
years of professional experience
Work History
Patient Registrar
Bon Secure Mercy Health
Youngstown, OH
12.1988 - Current
- Reviewed patient records to ensure accuracy of demographic information and insurance eligibility.
- Verified insurance coverage and completed pre-registration process for new patients prior to their arrival.
- Assisted in scheduling appointments, registering patients, and verifying insurance benefits.
- Collected co-payments from patients at time of service or scheduled payment plans when necessary.
- Provided excellent customer service while assisting patients with questions regarding registration procedures.
- Maintained up-to-date knowledge of third party payer requirements for reimbursement purposes.
- Processed all required paperwork and forms related to the registration process and ensured that patient data was entered accurately into the system.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of patient health information.
- Adhered to established departmental policies and procedures relating to patient registration processes.
- Answered phones promptly and courteously while addressing patient inquiries related to registration matters.
- Greeted patients upon arrival at facility, collected required documents, and verified demographic information against existing records.
- Identified potential issues that may affect reimbursement or lead to underpayment and overpayment situations.
- Managed daily cash deposits for payments received from various sources such as insurance companies or individuals.
- Trained new employees on proper use of registration systems and processes.
- Greeted visitors and established purpose of visit to complete check-in procedure quickly.
- Collected and processed copayments and out-of-pocket charges using [Software].
Cashier
MVScrappers
Niles, OH
06.2021 - 09.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
Education
High School Diploma -
The Rayen School
250 Benita Avenue06-1980
Skills
- Maintaining records
- Information Collection
- Insurance Verification
- Data entry expertise
- Speaking clearly
- Strong interpersonal skills
- Processing payment
- Scheduling
- Appointment Scheduling
- Payment Collection
- Medical terminology knowledge
Languages
Spanish
Professional
Affiliations
- Very hard and dedicated worker
- Have my own transportation
Timeline
Cashier
MVScrappers
06.2021 - 09.2024
Patient Registrar
Bon Secure Mercy Health
12.1988 - Current
High School Diploma -
The Rayen School
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