Marybell Alvarez
Tucson,AZ
Summary
Seeking a full-time position as an Executive Assistant, with Tucson Medical Center. This position will allow me to continue to utilize my professional experiences with excellent customer services, excellent communication skills and outstanding work ethics in a new environment. This position will also allow me to grow in a new and exciting career in the medical environment and to continue a wonderful career path.
Overview
26
26
years of professional experience
Work History
Administrative Assistant 2 /Assistant Program Coordinator
Pima Community College
01.2016 - Current
- Greeting and directing all incoming traffic at Davis Monthan campus front desk
- Answer all incoming calls
- Provide excellent customer service to all vendors, Airmen, students, parents, mail carriers, internal office mail carriers and instructors
- Help in the planning and printing of campus schedules per semester and terms
- Assigning classrooms to instructors
- Create college class signs for students and instructors for the first week of every semester
- Assist future students with Pima Community College online application and placement exams
- Help students with CLEP/DSST accounts and online application for college board
- Schedule and reschedule exams for CLEP/DSST exams every week
- Help students make online payments for CLEP/DSST retest sitting fee
- Schedule internal and external proctor exams with students and instructor directions for Pima Community College
- Create campus office supply and inventory list
- Order office supplies on college P-Card
- Make copies of all office handouts such as CLEP list, Pima Ed Ready form, Admissions and Registration Checklist, Change Program of Study form and Transcript Evaluation Information form
- Tally expense report, allocate and submit for end of year budget for DM Military and Veteran Services
- Submit tickets for IT for office computers, submit tickets with Pima Maintenance and Security for office repairs
- Plan any office or faculty meetings, make classroom reservations
- Assign classroom keys for colleagues
- Assist in creating instructor ID visitor base passes per semester.
- Escort any vendors on base such as HP for PC repairs or carpet cleaning company for deep cleaning of facility.
- Attend and help coordinate all Veteran Graduation Events.
Receptionist/Event Coordinator/Business Owner/Operator
Allstar Jumps LLC
10.2009 - 01.2016
- As the owner of Allstar Jumps, a party rental company my duties included answering all incoming calls during business hours and returning messages
- Assisting clients with their rental reservation requests and detailed agreements
- Explaining pricing and seasonal bundles and quotes
- Scheduled all cleaning and disinfecting duties to my staff of fourteen employees
- Checking all inventory and repairs on all thirty-six units as well as two dunk tanks, twelve generators, and four delivery trucks
- Making sure all equipment meets with Arizona rental and safety guidelines
- Scheduling all rental and delivery drivers' routes for weekend deliveries and pick-ups in around the Tucson area
- Called all clients twenty-four hours before to confirm delivery times and locations
- Made any last-minute changes or cancellation adjustments to all reservations
- In our busy spring/summer season, I also assisted in delivering, setting up and picking up rentals as needed
- I also created my website and social media accounts and updated my customers with charges and promotions
- I was also in charge of the bank account weekly deposits, monthly sales tax preparations and deposits
- I also gave back to my community in setting up a castle or two for Tucson's nonprofit organizations and to the Tucson Police Department/Border Patrol/Military Veteran drives to help raise funds for families of fallen heroes well on active duty serving and protecting our forefront
- I created all marketing flyers to promote my small business
- I also did the end of year budget and all end of year preparations for taxes needed to continue business in the Tucson area every physical year.
Front Desk Receptionist Part-time
Offshore Incorporated
08.2013 - 01.2014
- Provided general office support with a variety of clerical activities and related tasks
- Greeted and directed visitors
- Assisted with security badges and directing visitors and vendors to appropriate office
- Essential functions included answering calls and directing the caller to the appropriate associate
- Also retrieved messages for corporate office personnel when in meetings or trainings
- Provided distribution trucks, clients with directory information such as company address, dock drop off/pick up locations
- Assisted mail distribution for postal service USPS Ground, FED EX and UPS
- Ordering, receiving, stocking and distributing office equipment and supplies
- Clerical duties such as scanning, filing, faxing and scheduling meetings in corporate office for owner and his clients
- Prepping his meeting room with bottled waters and coffee before client arrivals.
Receptionist/Event Coordinator
Royal Automotive Group Royal Buick/GMC/Cadillacs Automall
09.2007 - 06.2009
- Provided front desk help when the full-time receptionist was out to lunch, out sick or on annual leave
- Duties included making warranty agreements, typing letters for service station customers and printing dealership promotional event invitations
- Created agenda for all staff meetings for our department
- I followed up with new vehicle owners for a satisfaction rates of service survey
- Planned with marketing department any promotional wine and cheese event to promote new Cadillac vehicles in the showroom
- Put together the invite list and had marketing team print invitations for events
- I sent out all cordial mail invitations to all Cadillac leasing clients.
Customer Service Representative
Arizona Mail Order/Old Pueblo Traders
10.1998 - 08.2007
- Answered all incoming calls and provided assistance with clothing and shoes catalog orders
- Provided my professional patience to assist with mature shoppers
- Helped customers with size charts, styles, and color schemes
- Informed customers of any sale items or markdowns for the month
- Verified billing, shipping addresses and customer payment options
- Offered in-house credit card.
Education
Diploma - General Studies
Cholla High School
05.1993
Skills
- Proficient in Microsoft Office Suite, Word, Excel, and PowerPoint
- Ability to plan, develop, coordinate a variety of activities
- Knowledgeable in Banner software
- Excellent written and verbal communications
- Excellent time management skills
- Excellent attention to detail and problem-solving skills
- Ability to work under pressure and multi-task
- Organize meetings in person and virtual
- Strong organizational planning skills
- Knowledge of office equipment
- Bilingual - fluent in English and Spanish
- Excellent computer skills/40wpm and 10 key by touch
- Excellent Customer Service
- Excellent Data Entry
- Excellent Office Administration Skills
References
Elizabeth Moreno, Supervisor of Student Affairs - Pima Community College, 8181 E Irvington Rd, Tucson, AZ 85730 (520)206-7844. I have known her for eight years. I worked with Elizabeth for five years until she relocated to another campus with Pima Community College.
Melissa Martinez, Client Accounting Specialist - Cummings Keegan (remotely) (520) 991-4702. I have known Melissa for over sixteen years. I hired her to train me on book keeping and back office to start my small business.
Josephine Torres, Purchasing/Accounting Specialist - Coronado Communications Corp., 1638 E 18th Street Tucson, AZ 85719 (520)442-8866. I worked with Josephine for six years at Royal Automotive Group.
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant 2 /Assistant Program Coordinator
Pima Community College
01.2016 - Current
Front Desk Receptionist Part-time
Offshore Incorporated
08.2013 - 01.2014
Receptionist/Event Coordinator/Business Owner/Operator
Allstar Jumps LLC
10.2009 - 01.2016
Receptionist/Event Coordinator
Royal Automotive Group Royal Buick/GMC/Cadillacs Automall
09.2007 - 06.2009
Customer Service Representative
Arizona Mail Order/Old Pueblo Traders
10.1998 - 08.2007
Diploma - General Studies
Cholla High School
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