Mary Beth Alexander
Powder Springs,GA
Summary
Dynamic non-profit professional with over seven years of experience at MUST Ministries and Sweetwater Mission, specializing in team management and volunteer coordination. Excelled in leveraging interpersonal skills and database management to enhance program outcomes. Proven track record in improving client services through innovative strategies and effective communication.
Overview
6
6
years of professional experience
Work History
Case Manager & Seasonal Program Coordinator
MUST Ministries
11.2021 - Current
- Manages client databases and provides training to staff and volunteers
- Initiates and cultivates long-term relationships with property management companies and other organizations in collaboration with MUST colleagues
- Prepare, analyze, and report monthly client statistics and how results impact goals of TBRA program
- Designed and implemented online screening system streamlining financial assistance application process for counties
- Uphold company policies and procedures
Clothing/Food Program Manager & Case Manager
Sweetwater Mission
01.2019 - 03.2021
- Developed and implemented effective strategies to recruit and train volunteers to support client services departments
- Conducted and arranged volunteer and community service orientations, tours, and training
- Scheduled and managed 2 departments of volunteer staff
- Organized and participated in volunteer recognition programs and special events
- Maintained a safe working environment for volunteers
Education
Bachelor of Science - Public & Social Services
Kennesaw State University
Kennesaw, GASkills
- Team management experience: staff and volunteers
- Seven years non-profit experience
- Written and verbal communication skills
- Diverse population experience
- Interpersonal soft skills beneficial in client/volunteer service
- Conflict resolution
- Confidentiality, tact, and discretion
- Organizational skills and time management
- Computer skills including: Word, Excel, PowerPoint, ClientTrack, Salesforce, Concur, and other database management
Timeline
Case Manager & Seasonal Program Coordinator
MUST Ministries
11.2021 - Current
Clothing/Food Program Manager & Case Manager
Sweetwater Mission
01.2019 - 03.2021
Bachelor of Science - Public & Social Services
Kennesaw State University
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