Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MaryBeth Brown

300 Front Street Dupont,PA

Summary

Dedicated and empathetic Certified Medical Assistant offering experience in direct patient care and medical office lead experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Certified Medical Assistant

Lehigh Valley Health Network
Dunmore, PA
07.2023 - Current
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Prepared specimens for laboratory testing and performed routine laboratory tests.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Scheduled appointments for patients via phone and in person.
  • Administered injections
  • Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
  • Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Explained treatment procedures and physicians' instructions.
  • Ensured that all equipment was functioning correctly prior to use during patient examinations or treatments.
  • Completed basic physical assessments of clinic patients to provide optimal care.
  • Contributed to office operations by triaging patients by severity of medical complaint.
  • Handled general office duties to support administrative staff during peak hours.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Documented notes during patient visits.
  • Followed principles of asepsis and infection control to meet patient safety guidelines.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Labeled and completed lab requisitions using ICD and CPT coding.
  • Performed clerical tasks such as transcribing dictation from physicians or coding patient information into electronic databases.
  • Administered rapid tests for COVID, Strep A and Flu to help clinical staff assess conditions.
  • Organized charts, documents and supplies to maintain team productivity.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Processed orders for medical supplies and lab equipment.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Prepared treatment rooms for patient examinations.
  • Collected, labeled and stored laboratory specimens properly prior to testing.
  • Conducted insurance verification and pre-certification and pre-authorization functions.
  • Positioned patients properly during examination or treatment for comfort and safety.
  • Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Educated patients about medications, procedures and physician's instructions.
  • Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
  • Collected urine samples from patients for drug screens or pregnancy tests when necessary.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Administered medications under physician's supervision.
  • Incorporated outside records into charts and EHR.
  • Monitored lab results for accuracy and alerted physicians immediately if any abnormalities were detected.
  • Educated patients on preventive care topics such as diet and exercise habits or medication compliance.
  • Provided support to patients by helping them fill out forms and answering their questions about health care services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Certified Medical Assistant/Front and Back Office Lead Medical Assistant

Commonwealth Health
Wilkes-Barre, PA
08.2015 - 07.2023
  • Administered injections under the direction of a physician or nurse practitioner.
  • Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
  • Assisted in minor surgical procedures such Colposcopies, skin tissue biopsy, cryosurgery of the cervix, endometrial biopsies, breast discharge collection, insertion of intrauterine devices, insertion of subcutaneous contraceptive devices, removing stitches/staples under the direction of a physician.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
  • Contributed to office operations by triaging patients by severity of medical complaint.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Provided support to physicians during consultations by recording patient histories accurately and documenting treatment plans accordingly.
  • Processed payments from patients accurately using cash registers or computerized systems.
  • Explained treatment procedures and physicians' instructions.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Incorporated outside records into charts and EHR.
  • Answered patient calls promptly and directed inquiries to the appropriate department when needed.
  • Changed dressings on wounds to prevent infection and check for healing.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Provided support to patients by helping them fill out forms and answering their questions about health care services.
  • Educated patients on preventive care topics such as diet and exercise habits or medication compliance.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Monitored lab results for accuracy and alerted physicians immediately if any abnormalities were detected.
  • Organized charts, documents and supplies to maintain team productivity.
  • Collected, labeled and stored laboratory specimens properly prior to testing.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Conducted insurance verification and pre-certification and pre-authorization functions.
  • Administered medications under physician's supervision.
  • Educated patients about medications, procedures and physician's instructions.
  • Handled general office duties to support administrative staff during peak hours.
  • Performed clerical tasks such as transcribing dictation from physicians or coding patient information into electronic databases.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Communicated with pharmacies for prescription refills on behalf of supervising physician.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Ordered medical supplies from approved vendors based on predetermined budget parameters.
  • Followed principles of asepsis and infection control to meet patient safety guidelines.
  • Collected urine samples from patients for drug screens or pregnancy tests when necessary.
  • Documented notes during patient visits.
  • Prepared treatment rooms for patient examinations.
  • Contacted medical facilities to schedule patients for admission.
  • Positioned patients properly during examination or treatment for comfort and safety.
  • Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
  • Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Ensured that all equipment was functioning correctly prior to use during patient examinations or treatments.
  • Labeled and completed lab requisitions using ICD and CPT coding.
  • Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
  • Interviewed patients to verify information, record medical history and confirm purpose of visit.
  • Scheduled appointments for patients via phone and in person.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Identified needs of customers promptly and efficiently.
  • Achieved cost-savings by developing functional solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Maintained updated knowledge through continuing education and advanced training.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Understood and followed oral and written directions.
  • Worked with cross-functional teams to achieve goals.
  • Completed day-to-day duties accurately and efficiently.
  • Planned and completed group projects, working smoothly with others.
  • Supervised, trained and coached team of medical assistants.
  • Administered injections under supervision of a physician or nurse practitioner.
  • Managed back office duties such as patient check-in and check-out, rooming patients, taking vital signs and preparing charts for physician visits.
  • Entered patient data into Electronic Health Record system accurately and completely.
  • Monitored patient flow and ensured efficient use of resources.
  • Set up, cleaned and stocked examination rooms with medical supplies.
  • Participated in monthly staff meetings providing input on workflow issues related to front office operations.
  • Coordinated referrals between other providers within the healthcare system.
  • Guided patients to room, recorded vital signs, discussed patient medical history and entered information for physician or other clinical staff to review.
  • Tracked lab results using EHR system ensuring accurate documentation in accordance with established protocols.
  • Provided educational materials to patients on topics such as diet, exercise and preventive healthcare measures.

Certified Medical Assistant

My Kids Pediatrics
Wilkes-Barre, PA
08.2020 - 10.2021
  • Interviewed pediatric patients and caregivers to verify information, record medical history and confirm purpose of visit.
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Prepared specimens for laboratory testing and performed routine laboratory tests.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Scheduled appointments for patients via phone and in person.
  • Administered injections under the direction of a physician or nurse practitioner.
  • Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
  • Conducted diagnostic tests such as hearing screenings, vision screening, in office capillary lead and hemoglobin testing, fecal occult blood testing.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Explained treatment procedures and physicians' instructions.
  • Ensured that all equipment was functioning correctly prior to use during patient examinations or treatments.
  • Contributed to office operations by triaging patients by severity of medical complaint.
  • Handled general office duties to support administrative staff during peak hours.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Documented notes during patient visits.
  • Followed principles of asepsis and infection control to meet patient safety guidelines.
  • Labeled and completed lab requisitions using ICD and CPT coding.
  • Administered rapid tests for COVID and strep in children.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Prepared treatment rooms for patient examinations.
  • Contacted medical facilities to schedule patients for admission.
  • Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
  • Educated patients about medications, procedures and physician's instructions.
  • Collected urine samples from patients for drug screens or pregnancy tests when necessary.
  • Answered patient calls promptly and directed inquiries to the appropriate department when needed.
  • Monitored lab results for accuracy and alerted physicians immediately if any abnormalities were detected.
  • Provided support to patients by helping them fill out forms and answering their questions about health care services.
  • Worked with cross-functional teams to achieve goals.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Understood and followed oral and written directions.

Education

Associate of Science - Medical Assisting

McCann School of Business And Technology
Dickson City, PA
01-2011

Skills

  • Clinical Applications
  • HIPAA Compliance
  • Inventory and Supply Management
  • Medical Terminology
  • Patient Scheduling
  • Inventory Management
  • Patient Documentation
  • Needs Assessments
  • Medical Records Management
  • Vital Sign Monitoring
  • Specimens Collection and Processing
  • Medical Billing
  • Patient Assessments
  • Payment Collection
  • Immunization administration
  • Procedure Assistance
  • Patient Flow Management
  • Phlebotomy
  • Indirect Patient Care
  • Patient-Focused Care
  • Data Entry
  • Communicating With Patient Families
  • Restocking Lab Supplies
  • Medical Terminology Proficiency
  • Patient Feeding
  • Compassionate
  • Analytical Decision-Making Skills
  • Understands Mobility Assistance Needs
  • Stocking Supplies
  • Certified in Basic Life Support (BLS)
  • Customer Relationship Management (CRM)
  • Chronic Disease Management
  • Patient-Handling Equipment
  • Calm and Level-Headed Under Duress
  • Lab Equipment Calibration
  • Insurance Claims
  • Case Management
  • STD Counseling
  • Medical Transcription
  • Venipuncture and Phlebotomy
  • Sterile Technique
  • Reliable Transportation
  • Therapeutic Procedures
  • Patient Bathing
  • Direct Patient Care
  • Medical Procedures
  • Appointment Setting
  • CPR
  • Patient Management
  • Family Education
  • Customer Service
  • Quick Problem Solver
  • Infection Control Procedures
  • Valid PA Driver's License
  • Conflict Resolution Abilities
  • Diagnostic Procedures
  • First Aid
  • Patient Skin and Nail Care
  • Medical Equipment Operation
  • Advanced Radiology Knowledge
  • Clinical Documentation
  • Patient Toileting
  • Equipment Sterilization
  • Electronic Medical Records
  • OB/GYN Procedures
  • Catheter Change and Preparation
  • Team Management and Supervision
  • Lab Equipment Operation
  • Preparing Specimens and Samples
  • Understands Medical Procedures
  • Insurance Verification
  • Patient Care Coordination
  • Account Management
  • Respiratory Equipment Utilization
  • Advanced Anatomy Knowledge
  • Wound Care and Irrigation
  • Adaptable
  • Understanding of Medical Laws
  • Doppler Proficiency
  • General Housekeeping Ability
  • Patient Relations
  • Electrocardiography (EKG)
  • Human Anatomy and Physiology

Certification

  • AAMA Medical Assistant Certification
  • You Call the Shots: Vaccines for Children Certification

Timeline

Certified Medical Assistant

Lehigh Valley Health Network
07.2023 - Current

Certified Medical Assistant

My Kids Pediatrics
08.2020 - 10.2021

Certified Medical Assistant/Front and Back Office Lead Medical Assistant

Commonwealth Health
08.2015 - 07.2023

Associate of Science - Medical Assisting

McCann School of Business And Technology

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MaryBeth Brown