MaryBeth Brown
Pinellas Park
Summary
Self-motivated hard worker with 20 years of experience in customer service. Pleasant personality coupled with talents in quick thinking and problem solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
13
13
years of professional experience
Work History
Driver
Uber/Lyft
06.2017 - Current
- Transport people and packages to their destinations.
Front Office Manager
Fortress Roofing
08.2019 - 02.2022
- Office Administration Manager: Duties include; Answer phones(customer communication,) pull permits, file paperwork, assign jobs, payroll, general office duties.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Work at Home Sales
HSN Inc.
03.2012 - 05.2020
- Answer customer calls into phone center, work from home agent, top 5% in company KPI's during my tenure. Sales, assisting customers, answer calls.
Education
Some College\ Procured State Insurance License - Insurance
Clearwater Adult Education Center
Clearwater, FL03-2014
GED -
Forest View High School
Arlington Heights, IL05.1982
Skills
- Proposal writing
- Cash transactions
- Conflict management
- Suggestive selling
- Project management
- Customer relations
- Microsoft Office
- Invoicing and billing
- Listening skills
- Administrative skills
- Scheduling and calendar management
- Data entry
- Time management
- Valid Driver's license
- Customer service
- Problem-solving
Timeline
Front Office Manager
Fortress Roofing
08.2019 - 02.2022
Driver
Uber/Lyft
06.2017 - Current
Work at Home Sales
HSN Inc.
03.2012 - 05.2020
Some College\ Procured State Insurance License - Insurance
Clearwater Adult Education Center
GED -
Forest View High School
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