Summary
Overview
Work History
Skills
Timeline
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Marybeth Davis

Saint Augustine,FL

Summary

Dynamic Store Manager with a proven track record, excelling in revenue generation and staff management. Successfully implemented a loyalty program that significantly boosted repeat business. Adept at inventory control and fostering team development, driving operational excellence and enhancing customer satisfaction through strategic initiatives. Proven sales leader, driving sales to increase revenue above company standards to top 5 status.

Overview

15
15
years of professional experience

Work History

Store Manager

Jockey International, Inc
02.2021 - 09.2025
  • Assisted in training staff on customer service protocols and store policies.
  • Supported daily operations by managing inventory levels and restocking shelves efficiently.
  • Ensure adherence to all operational and organizational standards including visual, inventory control, security, human resources, expenses and policy and procedures.
  • Implement and manage the execution of marketing, sales, service and financial strategies to increase store standings at the company level.
  • Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
  • Drove regional performance metrics, setting and monitoring achievement goals for each associate including management staff.
  • Network and recruit to ensure open positions are hired in a timely manner. Train and develop new associates in all areas of the store to ensure cross training.
  • Protect the overall security of store cash and freight receiving and distribution to floor or warehouse backstock.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Conducted regular performance evaluations, providing constructive feedback to enhance employee skills and productivity.
  • Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.

Customer Service Manager

Kohls Department Store
03.2017 - 02.2021
  • Led customer service team to enhance response times and improve customer satisfaction ratings.
  • Developed training programs to improve staff efficiency and product knowledge across departments.
  • Train and support all staff on the acquisitions of kohls credit cards
  • Manage Amazon returns, sort and prepared to be returned to Amazon distribution center.
  • Manage and over all safe room duties and all money accounting procedures.
  • Streamlined communication processes between departments, reducing resolution time for customer inquiries.
  • Increased customer retention rates through proactive outreach efforts and personalized followups.
  • Improved customer satisfaction by efficiently resolving inquiries and complaints in a timely manner.
  • Examined details of every account project and requirement, communicating concerns regarding quality or logistical limitations of expected procedures.

Operations Manager

VFO
10.2015 - 03.2017
  • Streamlined operational workflows, enhancing efficiency across multiple departments.
  • Led cross-functional teams to implement process improvements, resulting in reduced lead times.
  • Developed and maintained standard operating procedures to ensure compliance with industry regulations.
  • Mentored junior staff, fostering a culture of continuous improvement and professional development.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.

Corporate Trainer

Buffalo Wild Wings I
08.2010 - 10.2015
  • Designed and delivered training programs enhancing employee skills and knowledge retention.
  • Evaluated training effectiveness through assessments and feedback, driving continuous improvement initiatives.
  • Collaborated with departmental leaders to identify training needs aligned with organizational goals.
  • Developed comprehensive training materials utilizing multimedia tools to engage diverse learning styles.
  • Travel nationwide, opening new store and training staff members in all aspects of Wings and Sports.
  • Conducted evaluations and observed employee performance to identify areas of needed improvement.
  • Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
  • Leveraged industry best practices to continuously update and refine training content, ensuring relevance and applicability in a dynamic business environment.
  • Delivered impactful presentations at industry conferences, raising brand awareness while sharing best practices with peers.
  • Developed e-learning content to provide flexible learning options, accommodating diverse learning styles.
  • Evaluated training effectiveness, implementing improvements based on feedback.

Skills

  • Store operations
  • Inventory control
  • Staff management
  • Project management
  • Stock management
  • Inventory oversight
  • Revenue generation

Timeline

Store Manager

Jockey International, Inc
02.2021 - 09.2025

Customer Service Manager

Kohls Department Store
03.2017 - 02.2021

Operations Manager

VFO
10.2015 - 03.2017

Corporate Trainer

Buffalo Wild Wings I
08.2010 - 10.2015

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Marybeth Davis