Summary
Overview
Work History
Education
Skills
Certification
Clifton Strengths
BusinessDevelopmentManager

Mary Beth Dawson

Cincinnati,Ohio

Summary

Experienced Business Manager skillful in monitoring and managing daily business operations with focus on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. Decisive and analytical with 8-year history of successful industry performance.

Overview

19
19
years of professional experience
11
11
years of post-secondary education

Work History

Business Manager

St. Veronica
Cincinnati, Ohio
01.2015 - 12.2022
  • Finance/Facilities
  • Manager of the Business Office with 3 team members reporting directly to me
  • Manage all areas of human resources for the Parish/School including faculty and staff
  • Manage the cash accounting budget for the Parish/School
  • Reorganized the business office which resulted in a cost savings of over $152,000
  • Manage all areas of facilities and third party vendor relationships and contract
  • Brought in new business connections and revenue generation opportunities by improving networking strategies.
  • Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Executed business plans to further strengthen and maximize territory sales and profits.
  • Improved business profits through innovative cost containment and revenue generation techniques.
  • Anticipated financial impact from operational issues and worked with leadership to develop solutions.
  • Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
  • Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
  • Coordinated team schedules to keep shifts properly staffed during busy periods.
  • Provided feedback on effectiveness of strategies, selling programs and initiatives and identified areas requiring improvement.
  • Supported business management projects by monitoring and tracking risks, issues and action items.
  • Spearheaded recruitment and hiring process and compiled training materials for new and existing team members.
  • Assisted with hiring process and training of new employees.

Business Manager

Northern Kentucky University College Of Business
Highland Heights, KY
09.2014 - 10.2015
  • Brought in new business connections and revenue generation opportunities by improving networking strategies.
  • Identified market product demands and customer trends to bring in new customers and retain existing ones for sustainable profits.
  • Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Improved business profits through innovative cost containment and revenue generation techniques.
  • Anticipated financial impact from operational issues and worked with leadership to develop solutions.
  • Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
  • Provided feedback on effectiveness of strategies, selling programs and initiatives and identified areas requiring improvement.
  • Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
  • Supported business management projects by monitoring and tracking risks, issues and action items.
  • Spearheaded recruitment and hiring process and compiled training materials for new and existing team members.
  • Assisted with hiring process and training of new employees.

Training Manager

Northern Kentucky University
Highland Heights, Kentucky
01.2005 - 09.2014
  • Training Coordinator for SAP Implementation and Human Resources
  • Design and create training documentation for the SAP implementation of Financial, HR, and Campus Management
  • Facilitate training of SAP courses
  • Manage the workflow of the development of training curriculum
  • Give direction and training to student workers
  • Assist with communications of the PRISM Web site, Newsletter, and Midweek
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Coordinated technical training and personal development classes for staff members.
  • Reviewed and edited all training materials for accuracy and company policy compliance.
  • Directed training programs and development paths for managers and supervisors.
  • Organized and edited training manuals, multimedia visual aids and other educational materials.
  • Communicated all learning and performance objectives, schedules and training assessments to upper management.
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
  • Assessed skill gaps for employees and developed training courses to meet identified needs.
  • Delivered new employee onboarding and training sessions via Adobe Captivate.
  • Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching and managing to enterprise targets.
  • Led daily, weekly and monthly coaching, counseling and feedback sessions.
  • Analyzed effectiveness of training programs at all levels and recommended updates.
  • Trained staff during demonstrations, meetings, conferences and workshops.
  • Researched and obtained relevant course materials to achieve training objectives.
  • Created in-depth training manual for all employees.
  • Developed surveys to identify training needs based on projected production processes and changes.
  • Developed departmental systems and procedures to better align workflow processes.
  • Directed field training to enhance participants' skills.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Applied adult learning and performance expertise to assess behavioral issues impacting work performance.
  • Managed all exempt employee coaching, training and performance improvement actions.
  • Selected and assigned instructors to conduct specific training programs.
  • Tested all training software and hardware prior to commencing training programs.
  • Conducted training courses and prepared videos for long-term use.

Education

M.A - Human Resources

University of Cincinnati
09.2003 - 06.2009

B.S - Information Technology

University of Cincinnati
09.1995 - 06.2000

Skills

  • Lead Generation
  • Mathematical Calculation and Reasoning
  • Client Relationship Management
  • Policy Development and Enforcement
  • Focus and Follow-Through
  • Department Oversight
  • Finance and Accounting Oversight
  • Records Organization and Management
  • Process Improvement
  • Project Management
  • Financial Statement Review
  • Human Resources Oversight
  • Recruiting and Hiring
  • Staff Management
  • Budget Creation
  • Business Leadership
  • Data Confidentiality
  • Analytical Thinking
  • Customer Relations

Certification

MBA Essentials course (Certificate) Max Technical Training Mastering Web Application Development using MS Visual InterDev 6.0 Designing and Implementing Distributed Applications with Microsoft Visual Basic 6.0

Clifton Strengths

  • Discipline
  • Maximizer
  • Consistency
  • Focus
  • Harmony

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Mary Beth Dawson