Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marybeth Giuffre

Administrative Associate
DOWNERS GROVE,US

Summary

Qualified secretary with solid background in administrative support within educational settings. Demonstrated ability to manage school office operations efficiently and effectively, including record-keeping and communication tasks. Proven skills in multitasking and maintaining confidentiality, ensuring smooth day-to-day functions.

Overview

39
39
years of professional experience

Work History

School Secretary

District 58
08.2014 - 08.2024
  • Performed clerical and administrative support duties to optimize workflow procedures.
  • Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
  • Documented attendance, grades and test scores to update permanent records.
  • Processed student registrations and withdrawals.
  • Safeguarded student health records in accordance with legal requirements, ensuring confidentiality at all times.
  • Supported student success by maintaining accurate records on attendance, grades, and other pertinent information.
  • Handled sensitive information discreetly while adhering to privacy guidelines set forth by the school district policy.
  • Streamlined registration process for new students by developing organized procedures that simplified paperwork collection and data entry tasks.

Customer Service Supervisor

Sensormatic Electronics
08.1985 - 07.1993
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
  • Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Coached employees through day-to-day work and complex problems.
  • Created, prepared, and delivered reports to various sales representatives.

Education

Bachelor of Arts - History

Western Illinois University
Macomb, IL
08.2025 -

Skills

Microsoft Word and Excel

Confidentiality compliance

Data entry and Power School

Record management

Microsoft Word and Excel

Timeline

Bachelor of Arts - History

Western Illinois University
08.2025 -

School Secretary

District 58
08.2014 - 08.2024

Customer Service Supervisor

Sensormatic Electronics
08.1985 - 07.1993

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Marybeth GiuffreAdministrative Associate