Results-driven manager with expertise in strategic planning, team management, and customer service. Proven ability to enhance service quality and optimize workflows, ensuring compliance and effective problem-solving.
Overview
20
20
years of professional experience
Work History
Manager
Campagnia
Fresno, California
01.2006 - Current
Developed and implemented strategic plans to achieve company objectives.
Established processes to ensure efficient workflow throughout the organization.
Delegated work to staff, setting priorities and goals.
Upheld customer service standards and addressed customer issues to enhance service quality.
Managed inventory processes to ensure optimal stock levels.
Uphold customer service standards and address customer issues to enhance service quality.
Ensured compliance with industry regulations and company policies.
Facilitated team meetings to clarify project goals and align expectations.
Financial Aid Advisor/Career Services Advisor
Kaplan University
Fresno, California
02.2009 - 08.2011
Reviewed and processed financial aid applications, ensuring eligibility and compliance with regulations.
Advised students on financial aid options and application processes.
Counseled students on financial aid program options and requirements, guiding them towards informed decisions.
Assisted with completion of documentation such as FAFSA paperwork, answered questions, and delivered key information.
Maintained accurate records of student financial aid documents and transactions, supporting efficient administration.
Provided training and support to new staff on financial aid policies.
Managed a caseload of student accounts; monitored progress towards completion of degree programs.
Coordinated recruitment events connecting students with potential employers.
Collaborated with employers to create internship and job placement opportunities.