Mary Beth Ketzer

Responsible for the overall operation of the entire store in the absence of the Store Manager.

Coordinated daily store operations and tasks to align with financial targets and enhance sales outcomes.

Promoted a supportive and healthy workplace culture while strengthening relationships with associates and customers.

Cultivated strong communication channels with management and associates to enhance collaboration and operational efficiency.

Executed hiring, training, and coaching initiatives to cultivate a high-performing team.

Executed performance evaluations and provided actionable feedback to support continuous improvement.

Promoted an equitable and supportive workplace culture to enhance associate engagement.

Managed daily operational activities to maintain high efficiency and uphold quality standards.

Oversaw department appearance, product rotation, and quality assurance processes.

Manage departments to meet financial and sales goals.

Developed and maintained strong rapport with associates and customers, focusing on mutual trust.

Cultivated community relationships to enhance store performance.

Ensured safety and security protocols within store environment.

Analyzed job applications to vet qualifications and recommend optimal candidates for open positions.

Worked alongside management to develop and implement contemporary employment policies aimed at fostering a positive work environment.

Guided new hires through the interviewing and hiring process, ensuring a positive and supportive experience.

Provided essential payroll backup support to maintain accurate and timely employee compensation.

Oversaw employee exit interview processes and associated documentation.

Conducted thorough verification and investigation of employment claims and associated data.

Conducted recruitment and screening processes to identify top talent for organizational growth.

• Led customer service team to enhance satisfaction and loyalty through effective training and mentorship.
• Developed and implemented operational procedures to streamline service delivery and improve team efficiency.
• Resolved complex customer inquiries, ensuring timely and accurate responses to enhance the customer experience.