Business-driven Operations Consultant known for exceptional talents in client services & sales. Offering 15+ year track record of cultivating customer loyalty and retention. Accustomed to working in fast-paced environments with decisive problem-solving skills and competency in defusing high-pressure situations. Known to be a leader in any type of situation. Superb analytical skills leveraged to proactively improve customer service processes and garner stellar customer feedback.
Hi, I’m
Mary Beth Lally
Lexington,KY
Summary
Overview
12
years of professional experience
Work History
Wild Health Lexington, KY
Operations Consultant/Senior Client Manager
07.2021 - Current
Job overview
- Built relationships with customers and community to establish long-term business growth.
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Monitored team performance, analyzed sales data and reported information to area managers.
- Prepared and implemented strategic growth plans for territory based on company goals and expectations.
Coldwell BankerLexington, KY
Realtor
01.2013 - 12.2016
Job overview
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
- Advised and informed prospective clients on current market activities and conditions.
- Wrote contracts to outline sales and purchases of properties.
- Compared recently sold area properties to determine competitive market prices.
- Coordinated appointments with buyers, sellers and other realtors to show buyers and tenants prospective homes.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Communicated with clients to understand property needs and preferences.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
Verizon WirelessLexington, KY
Business Account Executive
08.2011 - 05.2013
Job overview
- Engaged in daily cold calls, in-person and via telephone, and followed up with business prospects monthly to verify pipeline sufficiency.
- Contributed long-term sales strategy ideas to team to promote continuing business success.
- Attained deep and thorough knowledge of company's products and solutions to help accomplish mutual success and partnership between buyer and seller.
- Worked independently with minimal supervision.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Prioritized tasks and projects to meet tight deadlines.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Developed new business relationships and maintained existing through regular communications and effective account management.
- Prospected to increase sales lead pipeline and and converted leads into new customers.
Verizon WirelessLexington, KY
Assistant Manager Retail Sales
07.2006 - 08.2011
Job overview
- Maintained high levels of organization in store by directing customers and replenishing merchandise.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Submitted reports to senior management to aid in business decision-making and planning.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
Education
Nicholas County High SchoolCarlisle, KY
High School Diploma
University Overview
Skills
- Team Recruiting and Onboarding
- Operational Records Review
- Customer Complaint Resolution
- Bid Request Management
- Operating Procedures and Policies
- Client Meetings
- Information Updates
- Client Acquisition
- Client Correspondence
- Improvement Plans
- Strategic Decision-Making
- Operational Standards
Affiliations
Affiliations
- Toastmasters
- Axiom Consultative Sales Training
Timeline
Operations Consultant/Senior Client Manager
Wild Health
07.2021 - Current
Realtor
Coldwell Banker
01.2013 - 12.2016
Business Account Executive
Verizon Wireless
08.2011 - 05.2013
Assistant Manager Retail Sales
Verizon Wireless
07.2006 - 08.2011
Nicholas County High School
High School Diploma
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