Marybeth Laxton
4500 Truxel Rd, #1424, Sacramento,CA
Summary
A Subject Matter Expert in retirement policies and processes with a solid foundation to navigate the complexities of this field effortlessly. Strong focus on team collaboration for achieving desired results. Reliable and adaptable nature excelling in conflict resolution, effective communication, and ensuring compliance with regulations. Consistently supported organizational goals and driven positive outcomes throughout my career, making me a valuable asset to any team.
Overview
10
10
years of professional experience
Work History
Personnel Specialist
State Controller’s Office
07.2019 - Current
- A subject matter expert in auditing, researching and resolving both current and historical retirement and other post-employment benefit (OPEB) issues generated from employment history changes
- Independently research and resolve payroll transactions involving retirement, other post-employment benefits (OPEB), and Social Security and Medicare payments, deductions, and adjustments
- This requires abstracting and analyzing both employment history and payroll detailed information to determine the correct calculations have been made and uploading files into the mainframe requesting specific files be generated or extracted for overnight processing
- Currently serve as a customer service liaison to state departments personnel staff by taking incoming calls and emails through the State Controller’s Office customer contact center. Manage approximately 30+ incoming calls and emails per day from HR customers.
- I handle difficult and sensitive information to provide instructions and guidance to HR personnel staff on matters involving retirement account code information and relative Social Security and Medicare tax information
- Independently review and analyze all resource materials available for retirement information such as the payroll procedures manual (PPM), the personnel action manual (PAM), and the public employee’s retirement law manual (PERL) to be able to site retirement changes for state departments when auditing employment history
- Acting Liaison between SCO and the CalPERS service credit buyback program
- I cross reference the employee’s CalPERS account and the SCO mainframe to verify established deductions and withholding amounts as well as being responsible for manually processing for both deduction and refund requests
- Verify and establish payroll deduction withholdings for established accounts receivables for retirement.
- Assist the CalPERS reporting unit workload by independently process senior level enrollment history and payroll transactions within the CalPERS system to update employee’s retirement accounts
- Responsible for reviewing and reconciling current and historical payroll information to post within the CalPERS system for employee’s who have missing service credits
- Independently review and process CalPERS payroll reports to both post missing service credits and move service credits to the correct appointment/employer information
- Independently processed and assigned inbound work from the State Controller’s Office customer contact center to the CalPERS reporting unit in my supervisors’ absence
Staff Services Analyst (GEN) – Disability and FMLA Coordinator
Department of State Hospitals Sacramento
05.2018 - 04.2019
- Served as the lead disability coordinator for the department
- I was responsible for assisting employees, supervisors, and managers in the appropriate applications of all employee leave programs including State Disability Insurance (SDI), Non-Industrial Disability Insurance (NDI), Workers Compensation, and reasonable accommodation (RA)
- Responsible for reaching and applying employee disability leave entitlements including, but not limited to, the Family Medical Leave Act (FMLA), California Family Rights Act (CFRA), Leave of Absence (LOA) and catastrophic leave (CL)
- Responsible for providing direction, consultation and guidance in areas of case management for workers compensation actives and return to work conditions for employees
- Represent the department on various agency and statewide tasks forces and committees on a variety of personnel subjects that affect current classifications, salaries, and benefits
- Acting lead FMLA coordinator for the department in charge of handling the FMLA workgroups between DSH headquarters in Sacramento and our outward facilities located throughout the state
- Interprets federal and state statutes, regulations and policies in personnel area for impact on departmental operations and make recommendation on related departmental polices
- I prepare necessary salary exception documentation for CalHR’s review and approval
- I also utilize applicable laws, rules, regulations and principles when researching and making recommendations on grievances as it relates to labor relations
- Establishes, reviews, and revises methods of communicating information to departmental employees
- Independently creates all employee memos to share new and revised departmental policy, labor and regulatory changes, impact and new procedures to affected employees
Showroom Sales and Design Consultant
La-Z-Boy Furniture Galleries
06.2017 - 04.2018
- Established strong relationships with clients by maintaining open lines of communication throughout the entire design process.
- Presented comprehensive design proposals using 3D renderings, color boards, and material samples for client approval. Suggesting case good items that will finish off the room as well as selecting fabric color options throughout the process that meets what the client requested
- Optimized space planning for improved functionality in both residential and commercial spaces.
- Consistently stayed under client's budget for projects.
- Conducted site visits to ensure adherence to design specifications, addressing any issues promptly for seamless project execution.
- Once the In-Home measure and presentation have been complete, I work with the clients in building a cart and special ordering all requested items for their home which includes going over terms and conditions of sale and special ordering documents
- Managed multiple concurrent projects while meeting strict deadlines and maintaining attention to detail.
Showroom Sales Consultant
Airport Home Appliance
12.2015 - 05.2017
- Customer facing and telephone mattress and appliance sales
- Composing, maintain, and analyzing purchase orders for 75+ orders at any given time
- Being the lead on designing customers full kitchen packages, this included, designing from provided blue prints of customers new build construction homes or going to customers home to get exact measurements to be able to build and design their space in a 3D program
- I measured and placed all requested appliance items while maintaining up to date codes
- This included working closely with the lead general contractor on the project to insure accuracy and to be able to meet all deadlines
- Managed and trained new employees in the E- Commerce division of the company
- This included but was not limited to handling customer complex issues and reaching a mutual agreement that satisfied both the needs of the customer while keeping the integrity of the company intact
- Specking and ordering customer supplies via Telephone or email
Showroom Sales
Ferguson Enterprises
06.2014 - 12.2015
- Completed the showroom sales training program
- My day to day tasks were handling the customers’ orders this included schedule deliveries, schedule service calls for appliance issues, deescalating customer service issues that came about as well as maintain order status for customers and purchasing product
- Increased showroom sales by effectively presenting product features and benefits to customers.
- I handled all returns for the greater Sacramento showroom for product that was sold out of the showroom location
- I entered and processed all dealer credits as well as following up and maintaining an organized schedule for all returns
- I worked in sales as well where I gained experience and knowledge of selling both appliances and plumbing in a high end and competitive market
- I worked simultaneously with designers, builders, and contractors to complete projects while building a rapport with each customer
Education
Bachelor of Science - Criminology- Forensic Behavioral Science
California State University, Fresno
Fresno, CA12.2013
Skills
- Payroll Processing Proficiency
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Excellent Communication
- Critical Thinking
- Data Entry
Accomplishments
- Identified large scale retirement program issue within the Department of Consumer Affairs for Governor appointed employees which lead to a large scale project to refund employees going back decades.
- Identified and resolved retirement account issue for the Department of Emergency Services, emergency hires being placed in the wrong retirement program.
- Collaborated with my team to develop the current Retirement Training Manual used for new hires.
- Using Microsoft Excel, I developed the current workload tracking system that is being utilized by staff and supervisors daily.
- Received Document Master award for completing the most work within the unit as well as receiving Kudos from a Staff Services Manager level 2 for displaying excellence customer service and completed staff work.
Timeline
Personnel Specialist
State Controller’s Office
07.2019 - Current
Staff Services Analyst (GEN) – Disability and FMLA Coordinator
Department of State Hospitals Sacramento
05.2018 - 04.2019
Showroom Sales and Design Consultant
La-Z-Boy Furniture Galleries
06.2017 - 04.2018
Showroom Sales Consultant
Airport Home Appliance
12.2015 - 05.2017
Showroom Sales
Ferguson Enterprises
06.2014 - 12.2015
Bachelor of Science - Criminology- Forensic Behavioral Science
California State University, Fresno
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