Marybeth Line
Saint Thomas
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
17
17
years of professional experience
Work History
Delivery Driver
Amazon Flex
09.2023 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
Freelancer
Upwork.com
03.2020 - Current
- Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
- Negotiated contracts with both clients and vendors effectively, ensuring mutually-beneficial terms were agreed upon.
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Analyzed user feedback to gather input and identify areas required for improvement.
- Developed customized solutions to address unique client needs, resulting in repeat business and referrals.
- Increased revenue through successful marketing campaigns for various clients.
Order Fulfillment Associate
Corelle Brands
08.2022 - 03.2024
- Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
- Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
- Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Followed SOPs to avoid mix-ups and damages to orders.
Customer Service Representative
Citibank
01.2020 - 06.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Office Manager
R&S Trucking
05.2016 - 02.2020
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Assistant Store Manager
Weis Markets Inc
08.2012 - 04.2016
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Customer Service Representative
First Data / Fiserv
04.2008 - 10.2011
- Built strong rapport with customers, leading to positive feedback and repeat interactions.
- Reduced average call handling time with efficient multitasking and prioritizing during calls.
- Managed challenging customer situations calmly, employing empathetic listening techniques for satisfactory outcomes.
- Increased customer retention by offering personalized solutions based on individual needs and preferences.
- Exceeded performance metrics consistently while maintaining a high level of professionalism during each interaction.
- Maintained up-to-date knowledge of company policies and procedures for accurate information dissemination to customers.
- Contributed to positive work environment through active participation in team meetings, offering valuable insights on process improvements.
- Navigated multiple systems simultaneously to access customer information, ensuring timely resolutions for various issues.
Education
Associate of Science - Business Administration
University of Phoenix Online
Hagerstown, MD02-2026
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
- Problem-solving
Timeline
Delivery Driver
Amazon Flex
09.2023 - Current
Order Fulfillment Associate
Corelle Brands
08.2022 - 03.2024
Freelancer
Upwork.com
03.2020 - Current
Customer Service Representative
Citibank
01.2020 - 06.2022
Office Manager
R&S Trucking
05.2016 - 02.2020
Assistant Store Manager
Weis Markets Inc
08.2012 - 04.2016
Customer Service Representative
First Data / Fiserv
04.2008 - 10.2011
Associate of Science - Business Administration
University of Phoenix Online
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