Summary
Overview
Work History
Education
Skills
Timeline
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Marybeth Medeiros

Derry,NH

Summary

Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.

Overview

9
9
years of professional experience

Work History

Referral Specialist-Remote

New Horizons of the Treasure Coast
Fort Pierce, FL
10.2021 - 05.2024
  • Processed incoming referral requests for medical services.
  • Maintained detailed records of all patient referrals, including dates of submission, status updates, and any additional information required by insurance providers.
  • Researched and responded to inquiries from providers regarding pending or denied referrals in a timely manner.
  • Identified potential problems with referrals before submitting them to insurers and worked with providers to resolve those issues quickly.
  • Created reports summarizing referral activity on a monthly basis for management review.
  • Communicated regularly with referring physicians, nurses, case managers, social workers, and other healthcare professionals regarding referral processes and requirements.
  • Developed strategies for improving efficiency within the department while maintaining high standards of customer service.
  • Resolved escalated patient complaints relating to denied or delayed referrals promptly.

Office Manager-CAT Program

Chrysalis Health
West Palm Beach, FL
06.2019 - 09.2021
  • Developed and implemented office policies and procedures.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Maintained filing system for records, correspondence and other documents.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Provided administrative support to management team including preparing reports and presentations.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Ensured compliance with applicable laws regarding employment practices.
  • Provided training to new hires on office policies and procedures.

Administrative Assistant-CAT Program

Sinfonia Family Services
West Palm Beach, FL
06.2015 - 06.2019
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Conducted research online utilizing search engines such as Google or Yahoo!.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Developed project plans for various tasks assigned by upper management.
  • Maitained HIPAA Compliancy

Education

Bachelor of Science - Human Resources

Capella University
Minneapolis, MN
03-2015

Skills

  • Appointment Scheduling
  • Database Management
  • Accurate Documentation
  • Scheduling Software
  • Referral tracking
  • Organizational abilities
  • HIPAA Regulations
  • Follow-up skills

Timeline

Referral Specialist-Remote

New Horizons of the Treasure Coast
10.2021 - 05.2024

Office Manager-CAT Program

Chrysalis Health
06.2019 - 09.2021

Administrative Assistant-CAT Program

Sinfonia Family Services
06.2015 - 06.2019

Bachelor of Science - Human Resources

Capella University

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Marybeth Medeiros