Mary Beth Muller
Chicago,IL
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Development Coach
Northwestern Mutual
09.2023 - 05.2024
- Coach new financial advisors to develop healthy habits to ensure successful business by achieving certain benchmarks
- Analyze data and trends
- Mentor with new advisors on areas of focus; role play, case consults, language practice
- Brainstorm sessions around prospecting to increase clientele
- Run business reports weekly, month, quarterly
- Spearheaded contests to build engagement and activity
- Conduct candidate interviews
- Lead training sessions for new advisor classes
- Provided constructive feedback during coaching sessions, encouraging continuous improvement and personal growth
- Conducted regular progress reviews with advisors to assess development plan effectiveness and make necessary adjustments
- Evaluated individual skill sets to identify areas for improvement and create tailored development plans
Sales Execution Team
Northwestern Mutual
03.2022 - 09.2023
- Insurance Services for new advisors
- Oversaw applications to completion before sending to Under Writing
- Underwriting follow up with clients
- Organized medical appointments for prospects
- Led training sessions for new advisor classes
- Maintained clear communication with advisors by having their clientele, under writing and case work organized and to compliance standards
Freelance Skin Care Specialist
Bloomeffects
08.2022 - 02.2023
- Seasonal skin care sales specialist
- Demonstrated product application on clients
- Met sales goals by building customer relations and recruiting new customers, increasing likelihood of repeat business
- Assisted in staff training initiatives to share expertise with new hires as well as existing staff for product knowledge and education
Assistant Manager/Sales Team Leader
Credo Beauty
01.2019 - 10.2022
- Maintaining strong relations between stores and other departments including web, warehouse, HQ and more
- Developed loyal and highly satisfied customer base
- Increased sales revenues by promoting complementary products and educating customers about store promotions
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs
- Planned team-building exercises to increase employee performance and job satisfaction
- Achieved recognition for contribution to store success by optimizing sales
Team Lead/Esthetician
Credo Beauty
09.2017 - 01.2019
- Trained new hires and estheticians on protocols, services, upselling techniques and best practices to exercise on day-to-day basis
- Ensure client relations between team and guests.
- Worked different stations to provide optimal coverage and meet production goals.
- Built strong relationships with customers through positive attitude and attentive response.
Esthetician
Benefit Cosmetics
09.2013 - 01.2017
- Oversaw daily tasks and protocols are being met day in and day out
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Trained estheticians on services and proper standards to follow
- Mentored new hires, resulting in stronger staff development and increased productivity
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
Esthetician/Massage Therapist
ASHA Salon And Spa
04.2011 - 09.2013
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets
- Maintained client treatment records and designed long-term care programs for return customers
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction
- Maintained care products inventory and inspected equipment and selling areas for stock checks and organization
- Assisted manager with daily spa operations
- Carried out product inventory checks, charting and consultations.
Education
Trade - Esthetics
Tricocci University of Beauty Culture Esthetics
05.2011
Trade - Massage Therapy
Cortiva Institute of Massage Therapy
05.2010
Skills
- Interviewing new candidates
- Organizing in store events
- Strong leadership/ communication skills
- Proficient in NetSuite, Suite POS, Outlook, Excel
- Training and education
- Sales growth
- Illinois Life and Health insurance licensed
- Business development and planning
- Decision-Making
- Coaching and Development
- Role Playing
- Detail oriented
Certification
- Massage Therapist License - 2011
- Esthetician License- 2012
- Illinois Life and Health Insurance License- 2022
Timeline
Development Coach
Northwestern Mutual
09.2023 - 05.2024
Freelance Skin Care Specialist
Bloomeffects
08.2022 - 02.2023
Sales Execution Team
Northwestern Mutual
03.2022 - 09.2023
Assistant Manager/Sales Team Leader
Credo Beauty
01.2019 - 10.2022
Team Lead/Esthetician
Credo Beauty
09.2017 - 01.2019
Esthetician
Benefit Cosmetics
09.2013 - 01.2017
Esthetician/Massage Therapist
ASHA Salon And Spa
04.2011 - 09.2013
Trade - Esthetics
Tricocci University of Beauty Culture Esthetics
Trade - Massage Therapy
Cortiva Institute of Massage Therapy
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