Experienced Healthcare Project Leader with talents in planning, scheduling and coordinating all stages of projects, and selecting the most effective approaches and processes for timely project completion. Outstanding organization and communication management abilities. Proficient in multi-tasking, analysis and problem solving.
Presentation and public speaking skills. Trained in the use of Lean Six Sigma to create more efficient, effective processes. Knowledgeable in a variety of computer software programs.
Work History
Compliance Consultant/Project Leader
OBSc
West Barnstable, Massachusetts
01.2000 - Current
Collaborated with team members to develop, identify and accomplish assigned goals and objectives.
Defined responsibilities, duties, and roles of each team member.
Managed team meetings and discussed project's goals and objectives.
Observed progress of each project, examined risks and coordinated contingency plans.
Planned out and executed total of 30-60 projects per year.
Aligned with staff members to develop, identify and achieve assigned goals and initiatives.
Inspired and coached team members.
Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
Produced quality standards, checklists, report templates and processes.
Met with manager weekly to provide detailed project report and milestone updates.
Operations and Compliance Manager
Comfort Keepers AKA Rudy Enterprises, Inc
Plymouth, MA
07.2021 - 07.2022
Delivered subject matter expertise for internal and external customers on compliance best practices and quality control. Maintained dashboard of all education and needed compliance for all staff (97).
Prepared and presented comprehensive reports to owner and audit team, covering issues and recommendations.
Executed corporate safety strategies, policies and procedures. Improved processes to maintain compliance. Updated and completed Company Handbook.
Managed compliance efforts, reporting and audits, weekly, monthly and quarterly.
Developed and delivered training programs to over 100 employees, to inform new and current employees about compliance issues.
Reviewed documents, files, transcripts and other records to assess compliance and potential risk for all staff upon hire, yearly and with licensing requirements
Verified consistency in quality planning, quality control, quality insurance and quality improvement.
Publicized health and safety program requirements and mentored employees on critical nature of compliance. Responsible for Orientation and Onboarding for all staff.
Structured programs produced working documentation and implemented best practices to meet local, state and federal requirements.
Defined and developed policies and procedures for Comfort Keepers' reporting and privacy practices.
Created Standard Operating Procedures for Improved Processes.
Healthcare Operations
Dr. Avrum Goldstein, Dr. Robert Faiella,
Duxbury, Osterville, Falmouth, Massachusetts
10.1986 - 07.2017
Managed start-up of over five healthcare practices and proficient in all areas of operations for healthcare business development.
Oversaw build-out of several surgical suites. Responsible for ordering of equipment, contracting plumbing, and electrical. Ordered all computers and software, supplies and other necessary equipment and instruments for these new and improved surgical suites.
Proven track record of providing practice management, education, presentation and analytical skills to over 100 practices.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Identified and resolved unauthorized, unsafe or ineffective practices for over 100 employees.
Enforced and optimized internal policies to maintain responsiveness to demands.
Devised processes to boost ongoing long-term business success and increase profit levels.
Trained all new employees on proper protocols and customer service standards.
Assisted in recruiting, hiring and training of all team members.
Tracked 70+ employee's attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Supervised daily operations of multi-million-dollar surgical operations.
Directed product flow, ordering and equipment needs. Informed management of delays and challenges, as well as suggested resolutions.
Managed daily operations of healthcare organizations, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
Appraised inventory levels as needed per organization and ordered new merchandise to keep quantities well-stocked.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Education
Bachelor of Science - Public Health
Northeastern University
Boston, MA
Bachelor of Science - Communications
Suffolk University
Boston, MA
Associate of Science - Dental Science
Forsyth Dental Hygiene School
Boston, MA
Skills
Project Deadlines
Change Management Process
Leading Projects
Developing Project Strategy
Project Goals and Milestones
Client Communication
Windows CE
Inventory and Supply Logistics
Project Implementation Processes
Communications Strategies
Status Meetings
Organizational Systems
Certification
U.S. Department of Labor, OSHA Standards, Authorized OSHA Trainer for General Industry
JCCAP (Eligible) Certified Joint Commission Professional Exam
Certified Professional Coder (CPC)
Villanova University Lean Six Sigma Certification
Infection Control Practitioner (CDC)
ALM and SEAK Expert Witness for healthcare facilities meeting regulatory requirements
Affiliations
• American Health Information Management Association (AHIMA), Member
• Association for Professionals in Infection Control and Epidemiology, Inc. (APIC), Member since 2010
• Organization for Safety Asepsis and Prevention, (OSAP) Member since 2000 Secretary and Co-Chair of National Annual Conference (2018)
• Patient and Family Advisory Committee, (PFAC) Beth Israel Hospital,
• JCAHO member of the Ambulatory Surgery Office-Based Surgery Compliance
• AAAAHC member of the Ambulatory Surgery Office-Based Surgery Compliance
• AAAASF member of the Ambulatory Surgery Office-Based Surgery Compliance
<ul><li>Developed and executed projects. Understood the full project life cycle from concept through to qualification.</li><li>Provided technical support to B2B and B2C clients monthly.</li><li>Supported the engineering requirements through managing & liaising with key project stakeholders (client design team, main contractor, suppliers, sub-contractors, etc.).</li><li>Assisted in the execution of projects & provided guidance to ensure compliance to all relevant standards/codes and specifications associated; including all site activities associated with validation and handover to the operations team.</li><li>Ensured works are installed in accordance with project specifications and change control procedures.</li><li>Produced drawings and specifications for upgrades and new build designs.</li><li>Managed the full sales cycle of solar energy products for new residential clients</li><li>Monitored daily project execution and evaluated project progress, contract compliance.</li><li>Wiring low and medium voltage control panels.</li><li>Understand of Schematic Drawings (REVIT/ Auto-Cad)</li><li>Manufacturing and Assembly (Control Panels)</li><li>Assisting in test of Control Panels and Assemblies</li><li>Continuous improvement Initiatives</li><li>- Lean Manufacturing</li><li>- Compliance with Industry Quality Standards</li><li>SPDA Project - Lightning Protection System.</li><li>Electrical Substation Project;</li><li>Solar Projects;</li><li>Reasons for leaving: Move to Ireland.</li></ul> at Nova Engenharia<ul><li>Developed and executed projects. Understood the full project life cycle from concept through to qualification.</li><li>Provided technical support to B2B and B2C clients monthly.</li><li>Supported the engineering requirements through managing & liaising with key project stakeholders (client design team, main contractor, suppliers, sub-contractors, etc.).</li><li>Assisted in the execution of projects & provided guidance to ensure compliance to all relevant standards/codes and specifications associated; including all site activities associated with validation and handover to the operations team.</li><li>Ensured works are installed in accordance with project specifications and change control procedures.</li><li>Produced drawings and specifications for upgrades and new build designs.</li><li>Managed the full sales cycle of solar energy products for new residential clients</li><li>Monitored daily project execution and evaluated project progress, contract compliance.</li><li>Wiring low and medium voltage control panels.</li><li>Understand of Schematic Drawings (REVIT/ Auto-Cad)</li><li>Manufacturing and Assembly (Control Panels)</li><li>Assisting in test of Control Panels and Assemblies</li><li>Continuous improvement Initiatives</li><li>- Lean Manufacturing</li><li>- Compliance with Industry Quality Standards</li><li>SPDA Project - Lightning Protection System.</li><li>Electrical Substation Project;</li><li>Solar Projects;</li><li>Reasons for leaving: Move to Ireland.</li></ul> at Nova Engenharia
