Marybeth R. Bowers
Travelers Rest,SC
Summary
Developed strong customer service and communication abilities in fast-paced hospitality environment. Adept at managing guest interactions and resolving concerns efficiently. Seeking to transition to new field, aiming to leverage these skills to create positive outcomes in different professional setting.
Overview
5
5
years of professional experience
Work History
Hospitality Specialist/Crossed Trained
Chick-Fil-A
02.2023 - Current
- Provide professional customer service to guests
- Perform well under pressure
- Work in a fast and accurate manner
- Train multiple people
- Work Front of the restaurant, Back, and Preparation
- Answer phone calls, catering orders, and complaints
- Perform great in all positions during a2200-dollar sales hour
- Be a team player working with multiple people at once
- Engage with guests as hospitality is the main focus of the business
Package Handler
FedEx Ground
09.2022 - 09.2023
- Sort Packages by State and City
- Load Trucks, as necessary
- Organize items inside the truck
Daycare Teacher
New Generation Daycare
06.2022 - 09.2022
- Helped children develop with age-appropriate activities (2 year olds):
- Color identification
- Puzzles
- Singing
- Outdoor sensory activities
- Parent communication
- Potty training
- Kept children clean, dry, and properly cared for
Hostess/Customer Service
Olive Garden
06.2021 - 06.2022
- Hostess duties, greeting, seating, processing, and delivering to-go orders
- Assisted waiters and waitresses with food delivery, bussed tables
- Cleaned dining area, rolled silverware, assisted in cleaning kitchen
- Answered customer questions and inquiries
Waitress/Hostess/Cashier
Big Clock
10.2019 - 04.2021
- Provided superior customer service by promptly greeting and welcoming guests
- Cleaned tables efficiently between customers
- Addressed food issues, concerns, and needs with the team
- Helped clean the dining room by pre-bussing tables and quickly handling spills
- Completed opening, closing, and shift change tasks on schedule each day
- Trained new staff on proper procedures and strategies to maximize efficiency
- Supported opening and closing duties, including reconciling cash tills
- Processed orders and payments using POS registers
- Delivered food and beverages quickly to customers, verifying each order to maximize satisfaction
- Educated guests about menus
- Answered telephones, addressed caller inquiries, and delivered messages
Education
High school diploma -
Greenville HS
01.2022
Skills
- Event coordination
- Customer service
- Hospitality management
- Time management
- Team collaboration
- Problem solving
- Multitasking
Timeline
Hospitality Specialist/Crossed Trained
Chick-Fil-A
02.2023 - Current
Package Handler
FedEx Ground
09.2022 - 09.2023
Daycare Teacher
New Generation Daycare
06.2022 - 09.2022
Hostess/Customer Service
Olive Garden
06.2021 - 06.2022
Waitress/Hostess/Cashier
Big Clock
10.2019 - 04.2021
High school diploma -
Greenville HS
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