Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Mary Beth Reeves

CRESTVIEW,Florida

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

27
27
years of professional experience

Work History

Front Office/Plant Nursery Worker

Crestview Nurseries
01.2022 - Current
  • Operated plant care tools and equipment to maintain nursery standards.
  • Assisted in inventory management, ensuring accurate stock levels of plants and supplies.
  • Trained new staff on proper planting techniques and nursery protocols.
  • Coordinated with team members to optimize layout for seasonal plant displays.
  • Implemented best practices for watering and fertilization to enhance plant growth quality.

Cashier/Stocker

Wal-Mart Supercenter
06.2018 - 11.2021
  • Processed customer transactions accurately using point-of-sale systems.
  • Assisted in training new cashiers on operational procedures and customer service standards.
  • Managed cash drawer, ensuring accuracy during shifts and resolving discrepancies promptly.
  • Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Front Desk Agent

Baymont Inn& Suites
10.2013 - 09.2017
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
  • Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
  • Collected room deposits, fees, and payments.

Medical Records Clerk

Dr. Gil Foley, M.D.
04.2007 - 03.2009
  • Managed and organized patient records to ensure compliance with healthcare regulations.
  • Processed medical documentation and entered data into electronic health record systems for accuracy.
  • Implemented improved filing systems that enhanced retrieval efficiency and reduced processing time.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Printed and photocopied documents to provide patients with copies of medical records.

Legal Secretary Assistant

James Moore, P.A.
05.2006 - 03.2007
  • Assisted attorneys with legal research and drafting of court documents.
  • Scheduled appointments and maintained attorney calendars for optimal efficiency.
  • Maintained an organized filing system for efficient retrieval of legal documents and client information.
  • Arranged deposition schedules to adhere to deadlines set forth by the attorney or court mandates.
  • Enhanced attorney efficiency by providing meticulous proofreading and editing support for legal documents.
  • Screened telephone calls and forwarded to appropriate departments.

Administrative Assistant

Olney Restaurant Supply, Inc.
02.1998 - 02.2001
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Conducted research for project proposals, compiling information that supported winning bids.
  • Managed scheduling and appointment logistics for multiple departments, ensuring seamless communication.

Education

No Degree - Paralegal Studies

NWFSC
Niceville, FL

Skills

  • Active listening
  • Client support
  • Client engagement
  • Conflict resolution skills
  • Transaction management
  • I have common sense!

Interests

  • Attending Festivals
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Attending Woodlawn Baptist Church/First Baptist Church
  • Cleaning/gardening for elder friends

Timeline

Front Office/Plant Nursery Worker

Crestview Nurseries
01.2022 - Current

Cashier/Stocker

Wal-Mart Supercenter
06.2018 - 11.2021

Front Desk Agent

Baymont Inn& Suites
10.2013 - 09.2017

Medical Records Clerk

Dr. Gil Foley, M.D.
04.2007 - 03.2009

Legal Secretary Assistant

James Moore, P.A.
05.2006 - 03.2007

Administrative Assistant

Olney Restaurant Supply, Inc.
02.1998 - 02.2001

No Degree - Paralegal Studies

NWFSC

Similar Profiles

CREATE PROFILE
Mary Beth Reeves