MARY BETH SEAMAN
ODESSA
Summary
Knowledgeable Debt Settlement Representative having over 10 years of experience within the field with a proven track record in account servicing, relationship building, and team training. Recognized for driving profits through innovative leadership and meticulous workflow prioritization. Increasing company revenue, and ensuring exceptional client satisfaction with problem-solving and project management skills.
Overview
14
14
years of professional experience
Work History
Bulk Negotiations Specialist
Beyond Finance
12.2022 - Current
- Negotiate bulk settlements, achieving substantial debt reductions for clients while maintaining high success rates and client satisfaction scores.
- Partner with creditors and internal teams to facilitate efficient settlement processes, enhancing overall operational effectiveness.
- Identifying opportunities for debt reduction and creating customized settlement plans.
- Meticulously track negotiation progress, ensuring compliance with regulatory requirements and maintaining accurate settlement documentation.
- Followed all company policies and procedures to deliver quality work.
Senior Account Manager
03.2015 - 11.2022
- Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
- Contributed to monthly revenue goals by negotiating settlement options for accounts.
- Mentored junior account management professionals to develop skills and increase company revenue.
- Motivated team members to meet and exceed monthly goal targets.
- Handled 20 Debt Settlement portfolios, generating over 1,500 deals monthly.
- Developed deep knowledge of customer businesses and relationship to company objectives
Dietary Assistant
11.2014 - 02.2015
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Arranged tray and or table settings with proper tableware, condiments and tray card.
- Assisted in maintaining dry storage areas and handling unpacking, dating and rotating of food and non-food supplies as directed.
- Distributed food during busy peak periods to drive customer satisfaction.
- Cleared tables and removed dishes, trays and utensils from dining room to dishwashing area.
- Reported and documented resident changes in consumption or behaviors.
- Collaborated with kitchen employees throughout order placement and service of 100s of meals daily
- Distributed meals to about 100 patient clients every day
- Served meals to residents in accordance with established schedules and dietary procedures
Cashier
10.2011 - 01.2012
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Worked flexible schedule and extra shifts to meet business needs.
- Completed inventory counts and ordered merchandise.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Greeted over 100 customers per day
Education
Some College (No Degree) - Nursing
Galen College of Nursing
Tampa, FLSome College (No Degree) - Nursing
St Petersburg College
Tarpon Springs, FLHigh School Diploma - undefined
Palm Harbor University High School
Palm Harbor, FL05.2007
Skills
- Account verification
- Customer Relations
- Staff Management
- Strategic planning
- Relationship building
- Account servicing
- Prioritizing workflows
- Account management
- Management collaboration
- Team Training
- Microsoft Office
- Task prioritizing
- Deadline setting
- Proficient in Microsoft Office and Salesforce
Timeline
Bulk Negotiations Specialist
Beyond Finance
12.2022 - Current
Senior Account Manager
03.2015 - 11.2022
Dietary Assistant
11.2014 - 02.2015
Cashier
10.2011 - 01.2012
Some College (No Degree) - Nursing
St Petersburg College
High School Diploma - undefined
Palm Harbor University High School
Some College (No Degree) - Nursing
Galen College of Nursing
Similar Profiles
Kari Ann MenardKari Ann Menard
Certified Debt Specialist at Beyond FinanceCertified Debt Specialist at Beyond Finance
Michael KondelisMichael Kondelis
Certified Debt Specialist at Beyond FinanceCertified Debt Specialist at Beyond Finance
Tatyana HughesTatyana Hughes
Legal Negotiator at Beyond FinanceLegal Negotiator at Beyond Finance
Sonia EdmondsonSonia Edmondson
High School English Teacher at Ector County ISDHigh School English Teacher at Ector County ISD
Joany WhitesellJoany Whitesell
Human Resource Payroll Administrator at Grace Family ChurchHuman Resource Payroll Administrator at Grace Family Church