Summary
Overview
Work History
Education
Timeline
Generic

Marybeth Shanahan

Dunstable,MA

Summary

Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.

Overview

32
32
years of professional experience

Work History

OWNER

DREAM DINER INC
Tyngsboro, MA
07.1997 - Current
  • Negotiated contracts with vendors for food supplies, equipment purchases, catering services.
  • Maintained cleanliness and sanitation across foodservice, storage and preparation stations.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Created budgets for food costs, staffing needs, overhead expenses, and capital investments.
  • Hired and trained new staff members to ensure compliance with safety regulations and operational standards.
  • Developed and implemented comprehensive marketing strategies to increase customer satisfaction and loyalty.
  • Implemented cost-reduction initiatives to improve profitability.
  • Resolved customer complaints in a timely manner while maintaining high standards of hospitality.
  • Trained staff, facilitated staff meetings and spearheaded menu development.
  • Ensured adherence to all local health department regulations regarding sanitation practices.
  • Established quality assurance protocols for food preparation processes to ensure consistency in product quality.
  • Interacted closely with customers through social media platforms like Facebook and Twitter.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Worked in close collaboration with team members to ensure customers received high-quality service.

OWNER

DREAM REALTY TRUST
TYNGSBORO, MA
07.1997 - Current
  • Managed day-to-day activities involving tenants, subcontractors and property management.
  • Oversaw daily operations, maintenance, and administration of various properties.
  • Managed tenant relations by resolving disputes quickly and efficiently.
  • Negotiated rental agreements for new leases and renewals of existing leases.

OWNER

PLAN IT TRAVEL AGENCY
DUNSTABLE, MA
02.1993 - Current
  • Managed sales presentations to promote product and brand benefits.
  • Implemented marketing strategies to attract new clients and retain existing ones.
  • Utilized GDS systems efficiently for booking and confirming travel plans.
  • Handled travel arrangements for groups, couples, executives, and special needs clients.
  • Provided customers with detailed information about travel destinations and packages.
  • Built and maintained strong relationships with vendors and suppliers in the travel industry.
  • Coordinated travel arrangements, including flights, hotels, and car rentals, for diverse client base.
  • Provided exceptional customer service, resolving any travel-related issues promptly.
  • Participated in trade shows and networking events to promote company services.

Education

Thomas Cook Travel Degree - Tourism And Travel Management

Thomas Cook Travel School
Nashua NH
02-1992

Associate of Science - Business

New Hampshire College
Hooksett, NH

Timeline

OWNER

DREAM DINER INC
07.1997 - Current

OWNER

DREAM REALTY TRUST
07.1997 - Current

OWNER

PLAN IT TRAVEL AGENCY
02.1993 - Current

Thomas Cook Travel Degree - Tourism And Travel Management

Thomas Cook Travel School

Associate of Science - Business

New Hampshire College

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Marybeth Shanahan