Mary Beth Shufeldt
Louisville,KY
Summary
Administrative skills, Strong Organizational Skills, Customer service, Multi-line phones, Scheduling, Medical Records, HIPPA regulations, Insurance Verification / Pre Certification, credentialing, Experienced with all office equipment, Filing Authorized to work in the US for any employer
Overview
35
35
years of professional experience
Work History
Medical Assistant
Associates in Dermatology
07.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Administrative Coordinator
SkyGuard Commercial Services
11.2022 - 06.2024
- Multi-line phones/responsive to inquiries from customers, vendors and other external contacts.
- Assisted management with special projects to complete all tasks by deadlines.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Maintained office calendars to track important dates and deadlines.
- Maintained databases and contact lists to keep important contact information accurate and up to date.
- Worked closely with others to accomplish timely invoicing and accounts receivables.
- Monitored and directed incoming mail and prepared outgoing mail.
Patient Service Specialist
Thornton MD Plastic Surgery
10.2018 - 08.2022
- Patient liaison, multi line phones, scheduling, collections, balancing and closing out daily billing, accounts receivable, insurance verification/pre certifications, filing, medical records, EPIC, HIPPA, medical terminology.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Built and maintained positive working relationships with patients and staff.
- Managed patient registration process, confirming data accuracy and completeness.
- Handled customer service inquiries in person, via telephone and through email.
- Took copayments and compiled daily financial records.
- Used Apple/MAC to schedule appointments.
- Assisted patients in filling out check-in and payment paperwork.
- Investigated insurance claims denials and appeals.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
Administrative Assistant
McCall and Spero Environmental
11.2017 - 09.2018
- Typing Reports, Answering phones, Scanning/Emailing Analysis Reports to Clients, Invoicing, Accounts
- Receivable, Filing, Customer Service, all Administrative/General Office duties
Cashier/Cook
Marathon Gas Station
07.2016 - 08.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
Senior Support Associate
North
01.2010 - 01.2013
- Scheduling, Patient check in/out, Answering phones, Filing, Maintaining medical records, General office duties
Office Manager
NCS Inc
05.1996 - 03.2004
- Managing office and warehouse staff, Time Cards, Customer service, Answering phones, Faxing/Scanning medical records and x-ray files, Filing, Accounts Receivable, Assisting President of company, all general office duties
Customer Service Representative
Kenmark Optical
01.1995 - 01.1996
- Customer Service, Answering phones, Filling orders, Packaging/Shipping
Certified Nurse Assistant
Shelby Manor
01.1990 - 01.1992
Education
Eastwood Traditional
Louisville, KY05.1989
Skills
- Accounts Payable
- Multi-line Phone Systems
- Accounts Receivable
- Office Management
- Insurance Verification
- Medical Scheduling
- Medical Records
- Hospital Experience
- Medical Office Experience
- HIPAA
- Medical Terminology
- QuickBooks
- Epic
- Data Entry
- Inbound Phone Call Handling
- Credential Verification
- Inventory Management
- Schedule Management
- Correspondence Preparation
- Appointment Scheduling
- Visitor Registrations
- Administrative and Clerical Support
- Documentation and Recordkeeping
- Administrative Leadership
- Attention to Detail
Timeline
Medical Assistant
Associates in Dermatology
07.2023 - Current
Administrative Coordinator
SkyGuard Commercial Services
11.2022 - 06.2024
Patient Service Specialist
Thornton MD Plastic Surgery
10.2018 - 08.2022
Administrative Assistant
McCall and Spero Environmental
11.2017 - 09.2018
Cashier/Cook
Marathon Gas Station
07.2016 - 08.2018
Senior Support Associate
North
01.2010 - 01.2013
Office Manager
NCS Inc
05.1996 - 03.2004
Customer Service Representative
Kenmark Optical
01.1995 - 01.1996
Certified Nurse Assistant
Shelby Manor
01.1990 - 01.1992
Eastwood Traditional
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